Desktop Support / MAC Support

3 - 8 years

7 - 10 Lacs

Posted:9 hours ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Hiring for TOP Indian MNC_

KINLDY REVERT WITH UPDATED CV ON SWATI @THINKPEOPLE.IN

PUNE LOCATION

3+EXP

MAX BUDGET 10 LPA

JD:

Key Responsibilities:

  • Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.
  • Installing, configuring, and upgrading macOS, software applications, and drivers, sometimes involving deployment and management of devices using tools like Mobile Device Management (MDM) solutions (e.g., JAMF)
  • Provide technical support and troubleshooting for hardware, software, and network issues.
  • Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
  • Assist with the setup and deployment of new equipment and software.
  • Respond to support requests via phone, email, or in-person.
  • Document and track issues and resolutions in a ticketing system.
  • Train users on new systems and software as needed.
  • Collaborate with other IT team members to resolve complex issues.
  • Maintain an inventory of all hardware and software resources.
  • Ensure security and privacy of networks and computer systems.
  • Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.

Qualifications:

  • Proven experience as a Desktop Support Specialist or similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Relevant certifications (e.g. Microsoft Certified Professional) are a plus.

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