Desktop Support / MAC Support

Think People Solutions

3 - 8 years

7 - 10 Lacs

pune

Posted:9 hours ago| Platform:

Apply

Skills Required

jamf troubleshooting mac windows support

Work Mode

Hybrid

Job Type

Full Time

Job Description

Hiring for TOP Indian MNC_

KINLDY REVERT WITH UPDATED CV ON SWATI @THINKPEOPLE.IN

PUNE LOCATION

3+EXP

MAX BUDGET 10 LPA

JD:

Key Responsibilities:

Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.
Installing, configuring, and upgrading macOS, software applications, and drivers, sometimes involving deployment and management of devices using tools like Mobile Device Management (MDM) solutions (e.g., JAMF)
Provide technical support and troubleshooting for hardware, software, and network issues.
Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
Assist with the setup and deployment of new equipment and software.
Respond to support requests via phone, email, or in-person.
Document and track issues and resolutions in a ticketing system.
Train users on new systems and software as needed.
Collaborate with other IT team members to resolve complex issues.
Maintain an inventory of all hardware and software resources.
Ensure security and privacy of networks and computer systems.
Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.

Qualifications:

Proven experience as a Desktop Support Specialist or similar role.
Strong knowledge of Windows and Mac operating systems.
Familiarity with remote desktop applications and help desk software.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Relevant certifications (e.g. Microsoft Certified Professional) are a plus.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.