Desktop Support Engineer

Job Title: Desktop Support Engineer Field Support Location: Bengaluru, Karnataka, India Job Type: Full-Time | On-Site | Field Support Experience Level: 25 Years Industry: IT Hardware & Networking Job Summary: We are seeking a proactive and customer-focused Desktop Support Engineer to join our field support team. The ideal candidate will be responsible for providing on-site technical assistance across various client locations, ensuring optimal performance of IT hardware, software, and networking systems. Key Responsibilities: • On-Site Technical Support: Respond to and resolve hardware, software, and networking issues at client locations, ensuring minimal downtime. • Installation & Configuration: Set up and configure desktops, laptops, printers, and other peripherals, ensuring compliance with company standards. Network Troubleshooting: Diagnose and resolve basic network issues, including LAN/WAN connectivity, VPN, and DNS/DHCP problems. • • • • Preventive Maintenance: Conduct routine checks and maintenance of IT equipment to prevent potential issues. User Training: Provide end-users with training on hardware and software usage, promoting best practices and security awareness. Documentation: Maintain accurate records of issues, solutions, and equipment inventory to facilitate efficient support and reporting. Collaboration: Work closely with the internal IT team and third-party vendors to escalate and resolve complex issues. Required Qualifications: • • • Education: Bachelors degree in Computer Science, Information Technology, or a related field. Experience: 25 years of hands-on experience in desktop support or a similar role, preferably in a field support capacity. Technical Skills: o Proficiency in Windows, Linux, and Mac OS environments.

Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and VPN. Note: Candidate Should have Two-Wheeler, should be ready to give field support