Desktop Support Engineer

As a Desktop Support Engineer, you will be responsible for providing technical assistance to clients by installing, upgrading, and troubleshooting hardware and software systems. If you are computer-savvy and enjoy supporting end users, we are looking forward to meeting you. Your role will involve addressing user tickets related to hardware, software, and networking, as well as guiding users through the installation of applications and peripherals. In this position, you will utilize your problem-solving attitude to diagnose issues by asking targeted questions and providing clear technical instructions to users. Familiarity with remote troubleshooting techniques is essential to ensure prompt and accurate customer service and increase client satisfaction. You will be required to conduct remote troubleshooting, test alternative solutions, and customize desktop applications to meet user needs. Additionally, you will record technical issues and solutions in logs, escalate unresolved problems to the appropriate support personnel, and follow up with clients to verify the functionality of their systems. Your responsibilities will also include reporting customer feedback and potential product requests, as well as contributing to the creation of technical documentation and manuals. Key Skills for this role include Computer Hardware Troubleshooting, Microsoft Office, LAN, Ticketing Systems, Remote User Support, and Antivirus. If you possess these skills and have a passion for assisting users with technical issues, we encourage you to apply for this position.,