Desktop Support Engineer / System Administrator / IT Support Engineer

Job Title: Desktop Support Engineer / System Administrator / IT Support Engineer

Job Summary: We are seeking a highly motivated and skilled Desktop Support Engineer / System

Location :HSR Layout Bangalore WFO

Administrator with 2-5 years of experience to join our IT team. The ideal candidate will be

responsible for providing comprehensive technical support to end-users, maintaining our IT

infrastructure, and ensuring the smooth operation of all systems. This role requires an individual

with excellent problem-solving abilities, a strong understanding of Windows operating systems and

hardware, and exceptional communication skills.

Key Responsibilities:

• Provide L1 and L2 technical support to end-users for hardware, software, and network-

related issues, both remotely and on-site.

• Install, configure, and troubleshoot Windows operating systems (Windows 10/11, Windows

Server) and various software applications.

• Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, printers, and

other peripherals.

• Manage and support Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and

other productivity tools.

• Administer user accounts, permissions, and group policies in Active Directory.

• Manage Google Workspace accounts, including user creation, password resets, mail

forwarding, and group management.

• Monitor system performance, identify potential issues, and implement proactive solutions.

• Assist with network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and VPN

issues.

• Document IT procedures, solutions, and inventory accurately.

• Participate in IT projects, including system deployments, migrations, and upgrades.

• Educate users on best practices for IT security and system usage.

• Collaborate with other IT team members and departments to resolve complex issues.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or

equivalent practical experience.

• 3-5 years of proven experience in a Desktop Support, System Administration, or IT Support

role.

• Excellent verbal communication skills with the ability to explain technical concepts clearly

to non-technical users.

• Excellent writing skills for documenting procedures, communicating updates, and crafting

clear support responses.

• Excellent knowledge of Windows Operating Systems (Windows 10/11, Windows Server

environments).

• Strong Hardware knowledge, including troubleshooting, assembly, and component

replacement for desktops, laptops, and peripherals.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.).

• Good knowledge in Google Workspace and Google Admin.

• Familiarity with Active Directory, Group Policy, and user account management.

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).

• Strong problem-solving and analytical skills with a keen attention to detail.

• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop

Administrator Associate).

• Experience with ticketing systems and IT service management (ITSM) best practices.

• Knowledge of virtualization technologies (e.g., VMware, Hyper-V).

• Experience with endpoint security solutions (antivirus, anti-malware).