Desktop Support Engineer - Network Security

You will be responsible for hardware maintenance, including installing, configuring, and maintaining desktops, laptops, printers, servers, and peripherals. Your duties will involve diagnosing and resolving hardware-related issues, conducting repairs, and managing replacements with minimal disruption to the business. Additionally, you will be tasked with inventory management, tracking warranty status, and managing lifecycle replacements. Providing technical support to end-users for hardware-related issues will be part of your role, ensuring prompt and effective resolutions. Keeping detailed records of hardware configurations, repairs, and updates is essential. You will also be involved in network maintenance, monitoring and maintaining network hardware and software, diagnosing and resolving network issues, and implementing security measures to protect against unauthorized access and data breaches. Regular updates and patches to network systems and software to ensure up-to-date security protocols and features will be required. User support for network-related issues, network optimization to increase efficiency and reduce downtime, and maintaining accurate records of network configurations and troubleshooting steps are also part of the responsibilities. For qualifications, a Bachelor's degree in Information Technology or a related field is required. Certifications such as CCNA, MCSA, Hardware A+, or Networking Certification are preferred. Proven experience in network support, a solid understanding of network infrastructure and protocols, strong problem-solving skills, and the ability to work under pressure are essential. Excellent communication skills, both written and verbal, are also necessary for this role.,