Desktop Support Engineer - L2

L1 2yrs 3.2 CTC may differ Diploma Not Mandatory  1. Brief quickly about your daily activities? 2. List out 5 Microsoft Applications you know? 3. One day you receive complaints from users that the internet is not working but the intranet is working fine, what actions you will take? (After basic troubleshooting, if you find everything is fine, we need to escalate to the concerned team here it is Network Team) 4. How much confidence do you have in Windows10 support? 5. What is the application name to take a snapshot of a display? (Print Screen and Snipping Tool) 6. Tell us what the Challenging issue you faced was and how you resolved it? 7. Difference between OST and PST? 8. List out sequence of Boot Process? 9. Advantage and Disadvantage of Static IP over Dynamic IP? 10. User complaints about Blue Dump, what will you do? 11. What is Bit Locker Encryption and benefits of it? 12. Network is working but outlook is not Synching, steps to resolve the issues? 13. Difference between Intranet and Internet? 14. What is a Public IP Address? 15. How many partitions can we make in the OS in GPT and in MBR. 16. How can we increase RAM through a Software Program? 17. What are the troubleshooting steps where CPU usage is very high? 18. How to start Windows10 in Safe mode? 19. What are the Port numbers for DHCP/ TCP/IP/UDP/http/https? 20. What is subnet Mask? 21. Difference between Class A/B/C types of IP Address? 22. HardWare Knowledge of Laptops, Processors, HD Types, Memory, Ports Etc., 23. Basic Hardware Troubleshooting Knowledge 24. What is MBR/GPT/UEFI 25. what is BIOS 26. what is POST 27. What is DNS 28. What is DHCP 29. What is the process of the DHCP?