Desktop Support Engineer - L2

Job Description

Sysnet Global Technologies Pvt Ltd is looking for Desktop Support Engineer - L2 to join our dynamic team and embark on a rewarding career journey A desktop support role involves providing technical assistance and support to users for their desktop computers, laptops, and associated peripherals Key responsibilities include: Installing, configuring, and maintaining desktop computers, laptops, and related hardware Troubleshooting hardware and software issues and resolving problems Responding to user inquiries and providing technical support via phone, email, or in-person Installing, configuring, and upgrading operating systems and software Managing and monitoring the performance of desktop systems and ensuring their optimal functioning Performing hardware and software upgrades, as well as security patches Documenting hardware and software configurations, maintenance procedures, and user guides Collaborating with other IT teams to resolve complex technical issues and support projects Maintaining inventory of hardware and software assets 0 Staying up-to-date with the latest technology developments and industry standards Qualifications: Strong technical skills and experience with desktop hardware, software, and operating systems Excellent problem-solving and analytical abilities Excellent written and verbal communication skills Ability to prioritize tasks and work under pressure Good organizational skills and attention to detail Knowledge of industry standards and best practices Prior experience in a desktop support role is desirable