Desktop Support Engineer L1

We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities:

• · Responding to client support requests.
• · Contacting clients to find out the nature of the problem.
• · Traveling to the client’s location or connecting via a remote link.
• · Troubleshooting hardware and software issues.
• · Installing and maintaining hardware and computer peripherals.
• · Installing and upgrading operating systems and computer software.
• · Troubleshooting networking and connection issues.
• · Advising on software or hardware upgrades.
• · Providing basic training in computer operation and management.
• · Completing job reports and ordering supplies.

Desktop Support Engineer Requirements:

• · Diploma in Electrical and Electronics Engineering or any other
• · Bachelor’s degree in computer science or information technology.
• · Proven work experience as a desktop support engineer or support technician.
• · Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• ·Knowledge of popular operating systems, software applications, and remote connection systems.
• ·Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.

Experience

• Min One Year Experience in Computer Hardware and Networking
• Fresher can also apply

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement

Shift:

• Day shift

Education:

• Diploma (Required)

Experience:

• Microsoft Windows Server: 1 year (Preferred)
• Technical support: 1 year (Required)
• Computer networking: 1 year (Required)
• Network support: 1 year (Required)
• Operating systems: 1 year (Required)
• Windows: 1 year (Required)
• Computer hardware: 1 year (Required)
• Computer repair: 1 year (Required)

Language:

• English (Preferred)
• Tamil (Preferred)
• Hindi (Preferred)

License/Certification:

• 2 Wheeler Licence (Required)

Willingness to travel:

• 100% (Preferred)