Desktop Support Engineer

Job Description

Desktop Support Engineers: Location- Mumbai and Chennai Minimum - 2 Years of IT Helpdesk experience required. Experience on working RSAT - Remote Server Administration Tools ( User Management ) Must have good communication skills and interpersonal skills. Must be willing to work 24/7 shifts ( Morning, Afternoon & Night Shifts ) which includes weekends and statutory holidays based on business needs. Ensure IT Helpdesk processes and procedure are adhered all the time. Log incidents/ service requests as per conversation with users and assign the same to respective internal teams for further resolution/execution. Escalates complex problems to the L2 - Desktop Support Engineers. Must have sound troubleshooting knowledge of Operating systems, Desktop/Laptop Hardware, Basic Networking and MS Office Applications. Should have fair knowledge of desktops / Laptops/ Printers/ Scanners/ peripheral troubleshooting . Should have fair knowledge of different antivirus applications etc. Handle end user escalation effectively and involve lead accordingly. Updating pending tickets with timely, precise and accurate updates. Following up with end users, if necessary, for closure of pending tickets. Following up with support groups, if necessary, for closure of pending tickets. Creating and uploading knowledge base article. Participate in Desktop Support Projects and ensure all assigned projects deliverables are completed as per schedule.