Desktop Support Engineer

ITC Infotech India Limited

2 - 6 years

2 - 6 Lacs

Mumbai Maharashtra India

Posted:5 days ago| Platform: Foundit logo

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Skills Required

Desktop Support Engineer

Work Mode

Remote

Job Type

Full Time

Job Description

Installation and configuration of Windows 10/11 OS.
Troubleshooting and resolving OS-related issues
User support and issue resolution.
Documentation and reporting.
Provide first-level support for end-users experiencing issues with Windows 10/11.
Troubleshoot and resolve software and hardware issues.
Assist with application installations and configurations.
Software and hardware support
User account management
Remote and on-site support
Work with IT project teams to deliver effective business change plans, ensuring that BSH?s employees are able to optimise their use of technology, and minimise issues and risks, throughout complex change;
Plan and deliver communications campaigns, training, user guidance, service documentation, and other events and materials required to convey an exciting proposition for BSHs IT employee experiences, and to support employees in their adoption of new technology;
Create high-quality online content on the TechHub Online platform to ensure users are able to use technology products and services effectively, including written user guidance, illustrations, and instructional videos

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