Location: vadodara Experience:2+ yrs Notice period: 15 days / immediately salary : 20,000-23,000 CTC Job Description 1.1. FTE Skillset 1.1.1. Two to three (2-3) years providing IT Infrastructure field support which includes troubleshoot ing hardware,software, operat ing system issues and problems and fix ing the issues w ithout impacting I violating the hardware warranty or customer security compliance requirements. 1.1.2. Client insists on Background checks be provided for all Technicians w ith auditable reference to Education and Qualificat ion and Previous Employment history. 1.1.3. Hands on experience in installing, troubleshoot ing and fixing desktops, printers, laptop and other computer peripherals hardware problems. 1.1.4. Experience or ability to follow installation instructions in installation and troubleshoot ing desktop applications. 1.1.5. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites. 1.1.6. Ability to lift I move computer equipment weighing up to SOLbs. 1.1.7. Skilled in desk side support and PC break/fix including basic administration of Windows O/S. Subcontractor to identify through t1ransition and communicate iin advance the dispatch locations where basic MAC O/S support may be required as a smart hands event. Once the loc ations and quantities are known,Client and WWTS will mutua lly agree a support strategy for Mac O/S support. 1.1.8. Client prefers where commerc ially practical that the Subcontractor' use technicians w ith an Assoc iate's Degree in Electronic s and CompTIA A+ Certificat ion. Where the Subcontractor is unable to do this,they will ensure and certify that technicians meet 'Subcontractors' own internal required standard. A 'Client' spec ific technic ian certific ation program will be introduc ed during transition. 1.1.9. Experience w ith Ant i-spyware and Anti-virus software. 1.1.10. Some usa ge Knowledge of TC P/IP networking,DNS, DHCP, VPN,and RDP 1.1.11. Evaluation and installation of primary and peripheral computer and networking hardware, including, but not limited to: monitors,keyboards,mice,printers,fax machines, scanners,routers,w ireless routers,switches, firewalls,racks, cabinets,multi-port data termination panels all under 'Smart1.1.11. Evaluation and installation of primary and peripheral computer and networking hardware,including, but not limited to: monitors,keyboards,mice, printers, fax machines, scanners,routers,w ireless routers, switches, firewa lls,racks, cabinets,multi-port data termination panels all under 'Smart Hands' capability supported by Client. 1.1.12. Ability to troublesho ot issues w ith systems and networks using good deduct ive reasoning skills under 'Smart Hands' capability supported by Client. 1.1.13. Good written and oral communications skills w ith clients and management. Good people skills. FTE w ill speak local language and English to fac ilitate communication w ith Client. 1.1.14. Ability to work w ith deadlines and complete tasks on-time. 1.1.15. FTE's may be subject to a Service Readiness test by the Client. FTE's w ill be accepted based on their successful completion of this Service Readiness Test. All tra ining requirements w ill be provided by the Client. Service Readiness Test may need to be completed before go-live w ith suffic ient time to obtain a replacement if necessary. 1.1.16. Subcontractor w ill require a simple tool kit for each FTE. Too lkits w ill be defined at transition phase. All the FTE's should have valid mobile phones and number of the same need to be shared as required. Technician must be contactab le after hours for emergency quest ions.
Hiring: support Engineer for Intune,MDM,0365,Hypercare support we' re looking for a support engineer with 5+ years of experience to join our team Role: Intune, MDM, 0365,Hypercarr support Experience: 5+ years Notice period: Immediate Work From Home Job description: INTUNE and HYPER CARE SUPPORT: Experience: 5 + yrs IntuneTenantConfigurationandSetupConfiguring Intune PoliciesConfiguring Intune for Endpoint Device ManagementCreation of Device Image with Required Base SoftwareImaging Process for Technicians and End Users via Windows AutopilotAutopilot ConfigurationUpload Device Hardware IDsCreating Software Deployment Groups viIntune registering devicescreating application packaging MDM: Experience:5+ years Establishment of a robust Mobile Device Management and MAM system Create a Android Enterprise Account for app store ,managing users Deploy an MDM platform compatible with Android ONLY to facilitate unified management and policy enforcement via Microsoft Intune Develop streamlined device enrolment processes, including bulk and self-service options, ensuring efficient onboarding of corporate mobile devices. Build and implement security policies, covering encryption, password protocols, permitted applications, remote wipe, and secure connectivity to internal resources. Configure integration with internal Entra applications and tools, establishing secure authentication and authorization for mobile users.Provide support and training resources for end users and IT staff, including onboarding assistance, troubleshooting guides, and escalation procedures. Maintain ongoing oversight of the MDM environment, regularly updating policies and monitoring compliance, device health, and security threats.Architect and configure a mobile based Android VPN solution to access applications not accessible via public cloud Provide Tier 2/3 level support for ticket escalated for Mobile Device Management (MDM) enrolment/management/imaging issues escalated from front line IT teams and other internal IT resources for Hypercare period. Support transition of ownership and management of Intune Endpoint platform to new provider, recipient, or staff. O365 Experience:5+years implementation and management of Windows 365 Cloud PCs within a newly established Microsoft Intune tenant ,Initial Build and Deployment of Windows 365 Cloud PC Environment , Architect and implement a Windows 365 Cloud PC environment tailored to organizational needs, leveraging the capabilities of a new, dedicated Intune tenant, Define and configure provisioning policies for Cloud PCs, including assignment of appropriate Cloud PC SKUs and sizing according to user roles and workload requirements. Stand up and configure a new Intune tenant, integrating it with Windows 365 to facilitate seamless device and user policy management. Deploy and configure all required networking, security, and identity components, including Azure AD integration, conditional access, and endpoint protection for Cloud PCs. Develop and assign Intune device compliance policies, configuration profiles, and application deployments to Cloud PCs, ensuring adherence to corporate security and management standards. Assign Cloud PCs to designated users and user groups, with automatic provisioning and lifecycle management handled via Intune. Ongoing Management and Support Provide Tier 2/3 level support for ticket escalated for Windows 365 environment., Enrolment/management/imaging issues escalated from front line IT teams and other internal IT resources for Hypercare period. Support transition of ownership and management of Intune Endpoint platform to new provider, recipient, or staff. During Hypercare period, transition knowledge, documentation, process, and design to designated staff or third parties for long term services hand over, Set up continuous monitoring for Cloud PC health, performance, and compliance. Generate regular reports on key operational metrics and proactively address emerging issues. Coordinate maintenance and update activities for the Windows 365 Cloud PC fleet, including policy refreshes, application deployment updates, and ongoing alignment with organizational compliance