Job
Description
About the UX/UI Role IBM's IT Infrastructure Software team is seeking a talented and motivated UX Designer with 5-10 years of professional experience to join our dynamic team. As a UX Designer, you will play a critical role in delivering user-centered design solutions that drive the success of our products and services. This is an exciting opportunity for a designer who thrives in an agile environment, works collaboratively with cross-functional teams, and is passionate about advocating for user-centered design principles.Key Responsibilities: End-to-End UX DesignCollaborate with subject matter experts, end-users, and product managers to create user-centric design concepts; including wireframes, prototypes, user flows, and UI elements using Figma and IBM’s Carbon Design System. Align with cross-functional teams to ensure design standards are met. Quality & ConsistencyEnsure designs meet the standards of quality, consistency, usability, and alignment with brand guidelines and usability standards. Collaboration & IntegrationWork development teams to align design and development processes, ensuring a seamless handoff from design to implementation. Agile ProcessesParticipate in Agile practices including sprint planning, retrospectives, and daily stand-ups, ensuring designs are delivered on time and in alignment with project goals. User Research & TestingParticipate in use-case discovery research, user journey mapping, concept testing, and feedback analysis to ensure design decisions are grounded in real user needs and insights. Enterprise Design Thinking WorkshopsFacilitate and participate in workshops that promote Design Thinking methodologies, driving continuous improvement in design processes and user experience. Continuous ImprovementActively contribute to the improvement of design processes, methodologies, and team performance. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hands-On ExperienceProven proficiency conducting UX research using a range of methods, such as usability testing, surveys, user interviews, and ethnographic research, with a strong portfolio of projects. Comfortable analyzing and synthesizing both qualitative and quantitative data. Inferencing & SynthesisStrong skills in inferring user behaviors, motivations, and needs during research interviews, along with the ability to synthesize and connect complex data points to generate actionable insights. User-Centered FocusDeep understanding of user-centered design principles and the ability to translate user insights into clear, actionable design recommendations. Collaboration Skills: Strong ability to collaborate with cross-functional teams, including UX/UI designers, developers, and product managers, to influence product development and ensure user needs are prioritized. Communication & PresentationExcellent written and verbal communication skills. Ability to clearly present research findings and insights to both technical and non-technical stakeholders. Agile & Project ManagementFamiliarity with Agile processes and project management tools, ensuring smooth collaboration with cross-functional teams and timely delivery of design work. Preferred technical and professional experience Preferred Skills and Experience: Enterprise Software ResearchExperience in conducting research for enterprise-level software, particularly in IT infrastructure or enterprise software spaces, is a plus. Design ThinkingFamiliarity with Design Thinking methodologies and the ability to apply these to solve complex user problems and drive innovation. Cross-Functional CollaborationExperience working closely with designers, developers, and product managers in a cross-functional team to create user-centered products and solutions. This position is ideal for a passionate UX Researcher who is eager to contribute valuable insights and improve the user experience of products in the IT infrastructure space. If you're excited about advocating for the user and driving product success through research, we’d love to hear from you!
