Deputy Unit Manager - Risk Containment U...

Job Description

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ¥Own all FCU activities pre and post sourcing for all products, in the region across all locations. ¥Minimizing fraud losses to ensure robust portfolio health. ¥Managing and supporting effective deployment of FCU officers. ¥Conducting extensive non starter investigations through location fraud management teams to reduce fraud rates. ¥Effectively engage with operations, collections and sales teams to contribute towards overall reduction in fraud loss, across locations in the region. ¥Proactively identifying fraud trends and taking effective corrective measures. Also continuously engaging with key location teams and central team to identify process improvement opportunities. ¥Engaging with location fraud management officers in cracking fraud gangs. This will involve working closely with law enforcement agency and lawyers. ¥Provide regular feedback to central policy team basis field learning¢s. ¥Identifying the training needs of all front end sales staff by analyzing the changes in fraud trends. Ensuring the training is done in timely manner. ¥Co-coordinating mystery shopping and seeding activities on dealers, agencies and executives to minimize frauds. ¥MIS with suitable analysis, providing meaningful insights. ¥Achieving & exceeding goals and targets. ¥Grooming and management of the team to achieve their respective targets. ¥Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Required Qualifications and Experience "¥Graduate/Post Graduate with 4-6 years of relevant experience or knowledge. ¥Retail Fraud control / Collections experience. ¥Good communication, analytical skills and an eye for detail."