Deputy Manager - US Life Insurance

Designation

Experience:

Job Location

• Currently working as a Deputy manager or have worked as Assistant manager for at least 2 years
• Should have worked in

  a life insurance process

• Handled minimum team size of 15 to 30 members

Key Responsibilities:

Day-to-day management:

Managing the operational workflow, ensuring adherence to SLAs and KPIs, overseeing the team's performance and training needs

Team leadership:

Guiding and motivating a team of associates and fostering a positive work environment.

Performance management:

Monitoring key performance indicators (KPIs), analyzing data, and implementing strategies to improve efficiency and productivity.

Process improvement:

Identifying areas for improvement in processes, implementing changes, and ensuring compliance with company policies and procedures.

Client interaction:

Communicating with clients, presenting dashboards, exploring opportunity areas for providing additional services, addressing their needs, and ensuring their satisfaction with the services provided.

Strong leadership and management skills:

Ability to lead and motivate a team, delegate tasks effectively, and provide constructive feedback.

Excellent communication and interpersonal skills:

Ability to communicate clearly and effectively with both team members and clients.

Analytical and problem-solving skills:

Ability to analyze data, identify problems, and implement effective solutions.

Knowledge of Shared Services operations:

Understanding of the key processes and technologies involved in Shared Services operations.

Proficiency in relevant software and tools:

Familiarity with CRM systems, life insurance software, and other tools used in life insurance operations.

Ability to work under pressure:

Ability to handle high-pressure situations and meet tight deadlines.

Knowledge of quality control and assurance:

Understanding of quality standards and the ability to implement measures to ensure high-quality service delivery.

Interested candidates Please share your updated CV to tony.francis1@allianz.com

Disclaimer: We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board. Let's care for tomorrow.