Deputy Manager / Manager Service Quality

The role involves focusing on Product and Service Quality to ensure the highest standards are maintained. You will be required to analyze data impacting service and product quality, conduct initial assessments by visiting the site if necessary, and identify the root cause of issues related to design, suppliers, or manufacturing processes. Collaborating with Cross-Functional teams, you will work towards resolving key quality concerns efficiently, particularly those affecting the Serviceability of Vertiv products. Promptly addressing Service issues and coordinating with relevant teams to implement corrective actions will be a key responsibility. In terms of Customer Quality, you will be responsible for coordinating Customer audits and managing corrective actions. Furthermore, you will play a crucial role in managing Customer Claims effectively. Additionally, you will support the local Supply Chain by offering strategic quality support for Services supplier quality. Collaborating closely with local suppliers and the Service Quality Organization, you will contribute to the development and maintenance of standardized service supplier quality documentation. Monthly reporting on relevant Quality Key Performance Indicators (KPIs) such as Customer claims and Field First Pass Yield will also be part of your responsibilities. This position requires individuals who are legally authorized to work in the United States. Vertiv does not provide sponsorship for this role. Candidates with temporary visas or requiring sponsorship in the future are not eligible for hire. Vertiv is an Equal Opportunity Employer.,