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MALABAR GOLD & DIAMONDS
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Deputy manager Guest relations ( Diamond section)

Deputy manager Guest relations ( Diamond section)

MALABAR GOLD & DIAMONDS

5 - 10 years

3 - 6 Lacs

ernakulam

Posted:2 weeks ago| Platform:

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Skills Required

guest relationship management hospitality management client relationship management guest relations sales and service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Responsible for the smooth functioning of all GR functions in the assigned store to enhance customer experience.
Develop customer profiles (including wedding customers) by understanding customers requirements in order to showcase products that meet their needs.
Responsible for maintaining regular and effective communication with the CRM & GR executives for analysing and improving Customer Service reviews based on Customer feedback.
Organize and manage the Guest Relations department and staff; efficiently delegate responsibilities.
Maintain attendance and movement register in the store.
Conduct competitor study and be fully informed on the products provided by Malabar and its competitors to answer queries of customers.
Ensure that the customers are supplied with refreshments and are properly attended by the GR team.
Monitor and accurately record customer data (pre-purchase, conversation, footfall data etc.) through interviews and observations
Setup and maintain visual merchandising display (Eg: dangler, standee, store decorations etc.) as per guidelines from the Central VM team to manage the overall store ambience
Managing the overall Store ambience through maintenance of displays and supporting the Store to adhere to VM guidelines

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MALABAR GOLD & DIAMONDS

Retail - Jewelry

Dubai

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Deputy manager Guest relations ( Diamond section)

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Deputy manager Guest relations ( Diamond section)