Deputy General Manager_Technical Delivery Lead _Pune

About VOIS

In 2009, VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

About VOIS India

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone

Role purpose:

Roles and Responsibilities:

• To be accountable leading Operation and delivery teams, achieving milestones and objectives on new Citrix and AVD platforms and designs
• To operate the Citrix and AVD platforms completely autonomously and with broad latitude in a complex and changing environment with frequent exposure to brand and revenue impacting incidents
• To lead, train and mentor the external and Internal resources, as well as even most experienced colleagues, as their best practice and senior support contact
• To contribute to the development of the Citrix strategy in line with cost, service availability and KPI targets

  Core competencies, knowledge and experience:

  • Leading knowledge on Cloud & enterprise IT
  • Excellent read/write/speak capabilities in English
  • Degree in IT (any) or 10 years of experience in enterprise IT, Cloud and Citrix services
  Leading knowledge on Citrix & AVD service technologies and products on all past, current and future versions as well as their Vodafone specific implementations

Must have technical/professional qualifications:

• At least 10 years of operational and design experience with all Citrix services and Citrix products (Netscaler, Storefront, XML, XenApp, XenDesktop, Citrix Cloud, Azure AVD)
• Excellent knowledge of ITIL best practices as well as SOX and UAM security

VOIS Equal Opportunity Employer Commitment

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we'll be in touch!