Deputy General Manager - Global Sales Enablement

Team
Leader Business Intelligence, Data Quality & Salesforce Operations

This role leads a specialized team
responsible for Salesforce Administration & L1 Support Desk, BusinessIntelligence, and Data Governance/Data Quality. The Team Leader ensures CRMreliability, actionable insights, and trusted data to enable sales productivityand strategic decision-making. The position demands strong technical expertisecombined with leadership and project management skills to delivertransformation and operational excellence.

CRMAnalyticsData: Integrated expertise in
Salesforce Administration, BI tools, and Data Governance/Data Quality.

Salesforce Operations

Oversee Salesforceadministration, including configuration, workflows, security, and usermanagement.

Manage L1 support deskoperations with defined SLAs and escalation protocols.

Ensure CRM scalability,compliance, and integration with other business systems.

Drive automation through Flowsand declarative tools to reduce manual tasks.

Business Intelligence & Analytics

Lead BI initiatives using PowerBI, QlikSense, and Tableau for dashboards and advanced analytics.

Develop KPI frameworks andsemantic data models for accurate reporting.

Promote data storytelling andactionable insights for Sales leadership.

Monitor adoption and usageanalytics to ensure stakeholder engagement.

Data Governance & Quality

Design and enforce datagovernance frameworks across CRM and BI systems.

Implement automated dataquality checks for accuracy, completeness, and compliance.

Establish stewardship roles andRACI for data ownership.

Drive continuous improvement inpipeline hygiene and forecast reliability.

AI & Automation

Leverage AI/ML for predictiveanalytics, lead scoring, and anomaly detection.

Integrate AI-driven automationfor data cleansing and CRM workflows.

Explore NLP for CRM insightsand customer engagement optimization.

Project Management

Manage multiple projectssimultaneously with clear prioritization and timelines.

Ensure stakeholder alignmentand timely delivery of strategic initiatives.

Track performance metrics andreport progress to senior leadership.

Salesforce Administration Advanced configuration, workflows, security, and user support.

Data Governance & QualityManagement Implement frameworks and automated checks for accuracy andcompliance.

Business Intelligence Tools Expertise in Power BI, QlikSense, Tableau for dashboards and analytics.

AI/ML for Sales & Analytics Ability to leverage AI for predictive insights, lead scoring, and automation.

SQL & Data Modeling Strong skills in querying, data transformation, and building semantic models.

Strategic Thinking Setsvision and aligns team efforts with business objectives.

Influence & Communication Engages stakeholders and drives consensus.

Change Leadership Navigatesambiguity and leads transformation.

Collaboration & Empowerment Builds trust and fosters teamwork.

Multitasking &Prioritization Manages multiple projects effectively.

Bachelors/Masters inBusiness, Technology, or Analytics.

12+ years of experience inSales Enablement, CRM Operations, or Analytics.

Salesforce Administratorcertification preferred.

BI tool certifications (PowerBI, QlikSense, Tableau) are a plus.

Experience in Telecom orTechnology industry preferred.

CRM uptime and SLA compliancefor support desk.

Data quality scores andgovernance adherence.

BI dashboard adoption and usageanalytics.

Project delivery timelines andstakeholder satisfaction.

Impact of AI-driven initiativeson sales productivity.