Job
Description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsTeamLeader Business Intelligence, Data Quality & Salesforce OperationsRole OverviewThis role leads a specialized teamresponsible for Salesforce Administration & L1 Support Desk, BusinessIntelligence, and Data Governance/Data Quality. The Team Leader ensures CRMreliability, actionable insights, and trusted data to enable sales productivityand strategic decision-making. The position demands strong technical expertisecombined with leadership and project management skills to delivertransformation and operational excellence.Primary SkillCRMAnalyticsData: Integrated expertise inSalesforce Administration, BI tools, and Data Governance/Data Quality.Detailed ResponsibilitiesSalesforce OperationsOversee Salesforceadministration, including configuration, workflows, security, and usermanagement.Manage L1 support deskoperations with defined SLAs and escalation protocols.Ensure CRM scalability,compliance, and integration with other business systems.Drive automation through Flowsand declarative tools to reduce manual tasks.Business Intelligence & AnalyticsLead BI initiatives using PowerBI, QlikSense, and Tableau for dashboards and advanced analytics.Develop KPI frameworks andsemantic data models for accurate reporting.Promote data storytelling andactionable insights for Sales leadership.Monitor adoption and usageanalytics to ensure stakeholder engagement.Data Governance & QualityDesign and enforce datagovernance frameworks across CRM and BI systems.Implement automated dataquality checks for accuracy, completeness, and compliance.Establish stewardship roles andRACI for data ownership.Drive continuous improvement inpipeline hygiene and forecast reliability.AI & AutomationLeverage AI/ML for predictiveanalytics, lead scoring, and anomaly detection.Integrate AI-driven automationfor data cleansing and CRM workflows.Explore NLP for CRM insightsand customer engagement optimization.Project ManagementManage multiple projectssimultaneously with clear prioritization and timelines.Ensure stakeholder alignmentand timely delivery of strategic initiatives.Track performance metrics andreport progress to senior leadership.Technical SkillsSalesforce Administration Advanced configuration, workflows, security, and user support.Data Governance & QualityManagement Implement frameworks and automated checks for accuracy andcompliance.Business Intelligence Tools Expertise in Power BI, QlikSense, Tableau for dashboards and analytics.AI/ML for Sales & Analytics Ability to leverage AI for predictive insights, lead scoring, and automation.SQL & Data Modeling Strong skills in querying, data transformation, and building semantic models.Behavioral CompetenciesStrategic Thinking Setsvision and aligns team efforts with business objectives.Influence & Communication Engages stakeholders and drives consensus.Change Leadership Navigatesambiguity and leads transformation.Collaboration & Empowerment Builds trust and fosters teamwork.Multitasking &Prioritization Manages multiple projects effectively.Qualifications
Bachelor's/Master's inBusiness, Technology, or Analytics.12+ years of experience inSales Enablement, CRM Operations, or Analytics.Salesforce Administratorcertification preferred.BI tool certifications (PowerBI, QlikSense, Tableau) are a plus.Experience in Telecom orTechnology industry preferred.Performance MetricsCRM uptime and SLA compliancefor support desk.Data quality scores andgovernance adherence.BI dashboard adoption and usageanalytics.Project delivery timelines andstakeholder satisfaction.Impact of AI-driven initiativeson sales productivity.
