Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right.
We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.
At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.
Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.
Overview
As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Center of Excellence is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market. The Gallagher Center of Excellence (GCoE) supports various divisions of Gallagher, providing premier service to our customers around the globe. The GCOE has grown into a team of approximately 12,000 employees across seven locations Kolhapur, Mumbai, Cochin, Chandigarh, Shimoga, Bengaluru and Pune, providing reliable, fast and high-quality support to field staff.
Working at GCoE gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills, improve their knowledge and deliver tangible results. At Gallagher, we want to empower you to make a difference, take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.
How you'll make an impact
Responsibilities:
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Collaborate with the Global Thought Leadership Editor and Senior Content Editor to develop and
deliver high-quality content across diverse topics, enhancing reputation, driving revenue growth, and
strengthening client relationships. -
Build and maintain a sustainable pipeline of high-quality content and materials to support front-line
sales and relationship teams in engaging customers and creating business value. -
Translate topic themes, research, and insights into compelling narratives that help stakeholders make
informed decisions on business challenges and opportunities. -
Champion editorial standards by providing practical recommendations and guidance to topic experts
and content contributors. -
Coach and mentor a team of content writers, supporting their current articles and enhancing their
content writing skills. -
Sub-edit content to align with the global style guide, ensuring it meets the requirements of the
stakeholders, the content brief and resonates with the target audience and market. -
Research, write, edit, and deliver high-quality, up-to-date content that reflects current market practices
and meets business objectives. -
Partner with the Global Content team and marketing project leads to ensure timely and budget-conscious
delivery of marketing and communication projects, addressing them proactively. -
Support and mentor colleagues in writing, maintaining content, and addressing internal stakeholder
queries. -
Communicate complex ideas clearly and engagingly across various content formats, including white
papers, e-books, brochures, campaign publications, and newsletters. -
Lead and contribute to team, business, and leadership sessions to drive collaboration, alignment and to
enhance content quality through external insights and expertise.
Competencies:
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Content Review & Editing: Carefully review and edit articles to ensure they align with the provided briefs, style guides, and specific stakeholder requirements for online publication that reflects current risk and insurance industry trends. Focus on maintaining consistency in tone,voice, and messaging to reflect the brand's identity. Ensure the content resonates with the target audience, incorporates current trends, and meets the intended objectives effectively.
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Feedback & Coaching: Provide detailed and constructive feedback on drafts, emphasizing areas for improvement while encouraging creativity and innovation. Offer actionable suggestions and alternative approaches to enhance the quality of the content.Mentor writers by guiding them on brainstorming ideas, structuring projects, and improving their overall efficiency and consistency in delivering high-quality work.
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Collaboration & Guidance: Work closely with writers to address research questions and prepare for client discovery sessions or Subject Matter Expert (SME) calls. Facilitate productive discussions by helping writers refine their approach, clarify objectives, and develop a deeper understanding of the project requirements. Foster a collaborative environment that encourages open communication and idea sharing.
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Narrative Crafting: Create and maintain engaging and relevant narratives tailored to various content formats, such as articles, blogs, whitepapers, and marketing materials. Ensure the storytelling is compelling, aligns with the brand's goals, and effectively communicates the intended message to the audience.
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Industry Awareness: Stay informed about the latest trends, innovations, and best practices in content marketing, storytelling, and related fields. Regularly explore new ideas and strategies to enhance content development processes.Share insights and recommendations with the team to ensure the content remains fresh, relevant, and competitive in the market.
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Stakeholder Satisfaction: Contribute meaningfully to team, business, and leadership meetings by offering insights, collaborating on ideas, and driving progress. Attend sessions prepared with key objectives, data, and materials to support discussions and decision-making.
Project Delivery:
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Efficient Time Management: Adhere to deadlines by prioritizing tasks, allocating time effectively, and proactively addressing delays. Use tools to stay organized and ensure all deliverables are completed on schedule without compromising quality.
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Timely Communication: Maintain prompt and consistent communication with team members, providing feedback and addressing concerns quickly to avoid delays. Foster collaboration to ensure smooth progress and timely project completion.
About you
Qualifications:
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Minimum 5+ years’ experience in a content writing, thought leadership development, journalism and/or content writing.
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Any Graduate or Post Graduate
role. Advanced knowledge of Microsoft Office suite.
- Expertise in refining content for clarity, accuracy, and engagement.
Skilled in fact-checking, citations, and using credible data.
- Ability to guide teams and collaborate effectively.
- Experience with international partners, leading meetings, and driving sessions.
Additional Information
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:
- Medical Insurance and Parental Medical Insurance
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Accidental Insurance and Life Insurance
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Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
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Flexi Benefits Plan – Tax Savings Plans
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Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day
Other benefits include:
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Employee Wellness Programs
- Training programs
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And more..
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
