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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

1 - 2 years

4 - 8 Lacs

mehsana

Posted:1 month ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones for collections.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (RO's) as required.

Timely allocation of cases to team members.

Proficient in Excel for data management and reporting.

Daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily Risk Report (DRR) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through customer/agency visits.

Ability to monitor and review performance against set parameters.

Experience in legal compliance during the repossession process.

Proficiency in Excel for tracking and reporting.

Strong record-keeping and documentation skills.

Ability to handle escalations and resolve issues effectively.

Skills in developing strategies to improve collection rates.

Experience in managing a collections team.

Knowledge of legal recovery, litigation, and compliance processes in vehicle finance or similar sectors.

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Deputy Area Manager - Debt Management Services - Rural