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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

1 - 2 years

4 - 8 Lacs

barmer

Posted:1 month ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure compliance with legal guidelines during product repossession.

Travel with Recovery Officers (ROs) as required.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Reports (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) – Repossession and Legal Management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Ability to monitor performance against set parameters and provide regular updates and guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines for product repossession.

Willingness to travel with ROs as required.

Proficient in timely allocation of cases to team members.

Strong proficiency in Excel and daily performance tracking.

Ability to maintain accurate customer records and transaction documentation.

Experience in handling escalations and promptly resolving issues.

Experience in managing DRR (Daily Risk Report).

Skills in developing and implementing strategies to improve collection rates.

Ability to counsel and groom direct reportees.

Team management experience to achieve collection targets.

Problem-solving skills in the collection process.

Experience in managing collection reports and improving performance.

Knowledge of legal recovery for Urban NPL Wheels (Vehicle Finance), repossession, and legal management.

Litigation and case management experience.

Understanding of compliance and risk mitigation practices.

Experience in reporting and documentation.

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Deputy Area Manager - Debt Management Services - Rural