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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

1 - 2 years

4 - 8 Lacs

basti

Posted:1 month ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with during product repossession.

Travel with Relationship Officers (ROs) as required.

Timely allocation of cases to team members.

Demonstrate proficiency in Excel.

Track daily performance of team members.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Reports (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve performance.

Oversee legal recovery for Urban NPL Wheels (Vehicle Finance), including repossession and legal management.

Handle litigation and case management.

Ensure compliance and risk mitigation.

Oversee reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through direct customer or agency visits.

Ability to monitor and report performance against defined parameters.

Experience in milestone reviewing and tracking.

Understanding of legal guidelines for repossession of products.

Willingness to travel with Relationship Officers (ROs).

Experience in timely allocation and management of cases among team members.

Proficiency in Excel for daily tracking and performance analysis.

Strong record-keeping skills for customer interactions and transactions.

Ability to handle escalations and resolve issues efficiently.

Experience in managing Daily Risk Reports (DRR).

Skill in developing and implementing strategies to improve collection rates.

Experience in coaching and developing team members.

Team management experience targeting overall collection objectives.

Problem-solving skills during the collection process.

Experience with managing and improving collection performance reports.

Legal recovery and vehicle finance (NPL Wheels) experience, including repossession and legal management.

Litigation and case management skills.

Knowledge of compliance and risk mitigation processes.

Reporting and documentation experience.

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Deputy Area Manager - Debt Management Services - Rural