Deputy Area Manager - Debt Management Services - Rural

1 - 2 years

4 - 8 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 Deputy Area Manager - Debt Management Services - Rural 
 Job Purpose 
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.  Duties and Responsibilities 
  • Achieve collections target by visiting customers/agencies.
  • Monitor performance against set parameters and provide regular updates and proper guidelines.
  • Review and track milestones.
  • Ensure legal guidelines are complied with during product repossession.
  • Travel with Recovery Officers (ROs) as required.
  • Timely allocation of cases to team members.
  • Proficient in Excel for daily performance tracking of team members.
  • Maintain accurate records of customer interactions and transactions.
  • Handle escalations promptly and effectively to resolve issues.
  • Manage Daily Risk Report (DRR).
  • Develop and implement strategies to improve collection rates.
  • Counsel and groom direct reportees to enhance skill sets.
  • Manage a team of collection officers to achieve overall targets.
  • Rectify problems encountered during the collection process.
  • Manage average collection reports to monitor and improve collection performance.
  • Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.
  • Litigation and case management.
  • Compliance and risk mitigation.
  • Reporting and documentation.

  •  Required Qualifications and Experience 
  • Experience in achieving collections targets through customer/agency visits.
  • Ability to monitor performance and provide regular updates and guidance.
  • Skill in milestone reviewing and tracking.
  • Knowledge of legal guidelines for repossession of products.
  • Willingness to travel with Recovery Officers.
  • Experience in timely allocation of team cases.
  • Proficiency in Excel for daily team performance tracking.
  • Ability to maintain accurate records of customer interactions and transactions.
  • Strong escalation handling and problem resolution skills.
  • Experience in managing Daily Risk Reports.
  • Ability to develop strategies to improve collection rates.
  • Experience in counseling and grooming team members.
  • Proven team management skills to achieve targets.
  • Problem-solving skills in the collection process.
  • Experience in managing average collection reports.
  • Knowledge of legal recovery for Urban NPL Wheels (Vehicle Finance), repo, and legal management.
  • Experience in litigation and case management.
  • Understanding of compliance and risk mitigation.
  • Strong reporting and documentation skills.
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    Bajaj Finance

    Financial Services

    Pune

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