Dentist - US Process

Role & responsibilities

Leadership & Management

Lead, mentor, and support the call centre team, ensuring high standards of professionalism and empathy in all patient interactions.

Develop training programs to ensure staff can respond accurately to patient queries about dental services, treatments, and aftercare.

Monitor and evaluate call centre performance (KPIs such as call handling time, patient satisfaction, booking rates).

Manage scheduling, rotas, and workload distribution.

Clinical Oversight

Provide clinical expertise to ensure information shared with patients is accurate, safe, and aligned with best practice.

Review and approve call scripts, FAQs, and escalation protocols for clinical queries.

Act as point of escalation for complex or sensitive patient cases requiring dental knowledge.

Operational Development

Implement systems and processes to improve call centre efficiency and patient experience.

Work closely with practice managers and clinicians to ensure smooth communication between the call centre and dental practices.

Support digital transformation, including the adoption of online booking, chatbots, and patient management systems.

Quality & Compliance

Ensure adherence to clinical governance, data protection, and patient confidentiality standards.

Conduct audits and patient feedback reviews to improve service quality.

Maintain up-to-date knowledge of NHS/private dental regulations and guidelines.

Essential Requirements

Qualified dentist with full registration with the relevant dental council

Strong interpersonal and communication skills, with the ability to translate clinical concepts into clear patient communication. 

Proven leadership or supervisory experience (clinical or non-clinical).

Understanding of dental treatments, pathways, and patient care standards.

Ability to manage operational processes and performance metrics.

Regards

Aman

9013847513