Delivery Manager

Role & responsibilities Responsible for implementing Vision suit of multiple products, oversee multiple projects with strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables. Identify areas for improvement, implement process enhancements, and drive efficiency in service delivery Recommending methods of improving the processes and seeing that actions are implemented on time to deliver a wow experience Analyze customers requirement, set delivery priorities and make schedule adjustments to meet delivery goals SPOC / Escalation point and accountable for the service delivery of the business unit Adept at analyzing complex situations, identifying problems, and proposing effective solutions. Also think critically and make decisions quickly to address service-related challenges Excellent leadership qualities to guide and motivate their team members who include the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork. Ensure the team maintains high level of competence and operational excellence and building strong relationships with teams and stakeholders Good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams. Preferred candidate profile Understanding of agile, scrum, and related project management frameworks, implementation process and techniques Understanding of design thinking, product management, SDLC, Implementation release plan process Good technical understanding and experience Extensive background in managing and delivering complex projects throughout the agile lifecycle Delivery Management objectives in Onshore & Offshore Model for multiple clients across the globe Project planning and progress monitoring, including budget control and milestone control Worked on tools like Jira, Confluence, Google Sheets to manage the project deliveries Proficiency in leading both physical and virtual teams In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Experience in providing accurate and regular reports to the management on the performance of the service delivery. Experience of process management or ownership is preferred. Experience managing multiple projects simultaneously, facilitating status meetings, and presenting to large groups