Delivery Manager- KYC/AML/Fraud

Job Purpose:

The candidate will be responsible for overseeing the multiple engagements within Financial Crimes Compliance (related to KYC-AML-Fraud). The person is expected to focus on building and managing FCC vertical, focusing on i) Technology initiatives (strategize and implement), especially in areas of AI/ML within FCC domain, ii) client management, ii) sales pitches, iii) recruitment, iv) training.

This individual will play a key role in aligning FCC vertical strategies with organizational goals.

Key Responsibilities:

Engagement and Client management

• Transition of new FCC engagement
• Building robust quality control measures, standard operating procedures, management reporting
• Drive customer satisfaction

Strategy & transformation

• Help in implementing the strategic vision for our Financial Crimes Compliance services.
• Identifying market trends, developing go-to-market strategies, and support business development efforts to win new engagements.
• Lead and mentor a team of compliance professionals.

Technology initiatives

• Identify AI/ML and other technology use cases, in alignment with current market trends
• Work with IT teams to define requirements, perform testing
• Identify third party data and technology solutions to build an FCC managed services eco-system

Staffing and Training

• Manage talent identification and retention
• Prepare and impart training programmes across the FCC domain

Sales support

• Identify target segments
• Collaborate with sales team in client pitches and proposals
• Strategize the sales solution based on client requirements

Management reporting

Key Competencies:

Education & Experience:

• Bachelor's or master's degree with FCC certifications (ACAMS, ACFCS)
• 15+ years of experience in the outsourcing industry, having worked with leading financial institutions
• Domain expert across the FCC life cycle (KYC Due Diligence, AML Transaction Monitoring and Fraud Monitoring).
• Experience in setting up client engagements, leading transitions, delivery management etc
• Experience in sales pitch, proposal building, solutioning etc.
• Proven track record on client management and technology initiatives

Soft Skills:

• Strong leadership and stakeholder management skills.
• Ability to analyse business requirements
• Excellent problem-solving, troubleshooting, and project management skills.
• Strong communication and training skills to support non-technical users.
• Ability to manage multiple projects simultaneously and work in a fast-paced environment.