Job
Description
Skill required: Trust & Safety - Content management Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture What would you do Enables a superior brand experience , accelerates responsible growth and creates a secure environmentOrganize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization. Enables a superior brand experience, accelerates responsible growth and creates a secure environment.We are seeking a dynamic and experienced Change Management leader to drive strategic and operational change initiatives within our Trust and Safety account.This role will be critical in ensuring smooth implementation of process,system, and cultural changes across the account, while enabling sustained adoption of new ways of working. The ideal candidate will have a strong background in change management, operational leadership, and trust and safety processes, with proven success in managing large-scale,cross-functional initiatives.The lead will be a single point of contact for senior leadershi What are we looking for Thought leadershipAbility to establish strong client relationshipProcess-orientationCollaboration and interpersonal skills Corporate planning & strategic planning Change Management ExecutionDevelop and implement change management strategies tailored to the unique requirements of the Trust and Safety account Conduct comprehensive impact analyses and identify key stakeholders to ensure effective communication and adoption of changes Define and execute change plans, including training, communication, and readiness activities, to minimize resistance and maximize engagement Process Optimization & Innovation:Identify opportunities for process improvements in trust and safety workflows and operationsLead the design and implementation of streamlined processes to enhance efficiency and qualityFoster a culture of collaboration among business lines by embedding a best practice sharing culture within Change managementPartner with product and engineering teams to manage system-related changes, ensuring operational readinessLeverage digital technologies to enhance the maturity and scalability of change management processesProvide actionable recommendations to redesign existing processes for better peformance Risk Management & Resilience BuildingIdentify risks associated with change initiatives and develop mitigation strategies to address them proactively Foster a culture of resilience, ensuring teams are prepared to adapt and thrive amidst ongoing changesCommunication & TrainingDevelop comprehensive communication plans to ensure all stakeholders are informed and engaged throughout the change lifecycle Design and deliver training programs, resources, and tools to support teams during transitions Establish feedback mechanisms to measure the effectiveness of communication and training effortsPerformance Measurement & ReportingDefine metrics to assess the success of change initiatives and their impact on operational performance Provide regular updates and reports to leadership and stakeholders on progress, challenges, and outcomes Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams KEY QUALIFICATIONS/S Any Graduation with at least 15 to 17 years of supervisor experience Excellent oral and written communication skills Proven experience in managing large-scale change initiatives within a fast-paced, dynamic Roles and Responsibilities: This role requires proactive identification, definition and solving of complex problems that have impact on the direction of the business or work effort, where analysis of situations requires an in-depth knowledge of Accenture It requires development and execution of strategy to achieve key business objectives in area of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiation or influencing on critical matters Individual should have wide latitude in decision making and determination of objectives and approaches to critical assignments Decisions have a major and lasting impact on areas outside of own responsibility Individual manages large complex teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Ability to establish a strong client relationship, sound decision-making and organizational skills Ability to present complex information to a variety of audiences Proficiency in MS office applications (Excel, PowerPoint and Word), knowledge of latest technology landscape is preferred Strong understanding of trust and safety operations, compliance requirements, and industry best practices. Experience in managing projects and data strategies for business outcomes Certification in change management and project management methodologies (e.g., PMP, PRINCE, PROSCI, ADKAR) is a plusWorking Conditions Moderate travel to Accenture and Client offices depending on project involvement Cyclical work shift including work hours at night Overtime and support on calls may be required Client holidays maybe observed instead of local holidaysOther skills Ability to work in a fast-paced work environment Ability to meet deadlines Enjoying challenging opportunities Ability to solve urgent matters and work under pressure Reliable, proactive approach to entrusted tasks Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously Adaptable to learn new processes, concepts, and skills. Demonstrates the ability to work as part of a team adding positive attitude and business focus Ability to communicate in a dynamic environment throughout all management levelsAccenture | Let there be changeAcross industries and around the world, were creating better experiences for people using emerging technologies and human ingenuity. Together, we can reinvent anything. Qualification Any Graduation
