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Accenture
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Delivery Lead Manager

Delivery Lead Manager

Accenture

13 - 18 years

15 - 25 Lacs

navi mumbai

Posted:None| Platform:

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Skills Required

delivery management business excellence problem management process design customer operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: Next Generation Customer Operations - Knowledge Management Administrative Process Design

Qualifications:Any Graduation

Years of Experience:13 to 18 years

What would you do?You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.A process to design, build and configure applications to meet business process and application requirements.

What are we looking for?Written and verbal communication

Detail orientation

Graduate and/or Post Graduate in any stream from recognized University. Experience in Outsourcing Operations, preferably in Helpdesk Operations.

Understanding and expert knowledge of Business Excellence, its methodology and functionality with a keen interest in and familiarity with technical systems.

Critical Thinking

Problem Management

Strong product knowledge

Strong deductive reasoning, analytical, and problem solving skills.

Excellent communication skills and ability to effectively communicate with various groups in Client team and within the organization.

Understanding of entire NGCO products and offering.

Roles and Responsibilities:

In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach

Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts

Work within and outside documented processes where appropriate applying judgment-based services that deliver client value Provide functional expertise for key processes, products and solutions

Drive analytical efforts in areas specific to business function and industry focus Design distribution network Demand forecasting Develop strategic business insights and recommendations for improvements to business functions Provide next generation recommendations for process improvements to drive efficiency and cost savings Gather business intelligence for decision making Utilize analyticalstatistical tools to develop business data insights Leverage extensive knowledge of one functional/ business area, in a manner that provides business value to own projectWork closely with the support function teams to ensure continuous enhancement in quality of service delivery to the clients via automation and artificial intelligence.

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Delivery Lead Manager