1059 Debt Collection Jobs - Page 20

Role & responsibilities We are looking for an experienced and results-driven Collections Manager to lead collections for unsecured personal loans and business loans . The ideal candidate will have hands-on experience in managing both in-house teams and external collection agencies/vendors . This role requires strong leadership, compliance awareness, and the ability to drive recovery performance while maintaining a customer-centric approach. Key Responsibilities: Lead and manage end-to-end collections for unsecured personal and business loan portfolios. Develop, implement, and monitor collection strategies to reduce delinquency and improve recovery rates. Manage a team of in-house collection officers and ensure daily, weekly, and monthly performance targets are met. Oversee and coordinate with third-party collection vendors/agencies across multiple geographies. Monitor vendor performance, ensure adherence to SLAs, and take corrective action where necessary. Ensure collections processes are compliant with regulatory and company standards, including fair practices and data privacy norms. Analyze portfolio performance, bucket-wise delinquency trends, and suggest process improvements. Collaborate with credit, legal, and operations teams to resolve disputes, handle escalations, and pursue legal recovery when required. Provide MIS reports and dashboards to senior leadership with insights and recommendations. Train and motivate team members to maintain high standards of collection efficiency and customer interaction. Qualifications and Skills: Bachelors degree in Finance, Business, or a related field. MBA or equivalent preferred. 48 years of experience in retail loan collections, with at least 23 years in managing unsecured loans. Proven experience in managing both in-house collection teams and external vendors. Strong knowledge of collections strategy, skip tracing, and legal recovery processes. Preferred candidate profile

Make Outbound Call Payment Follow-up Follow company guideline & legal requirement for debt collection Identify and locate customer who have become unreachable using resource Share payment reminder & other communication via SMS, email as required

TELUS is Hiring! | B2C Sales Future-Friendly-Home (FFH) Job Details: Process: FUTURE-FRIENDLY-HOME (FFH) B2C Sales Experience: Minimum 1 year in B2B/B2C Sales Additional Consideration: Only Outbound sales or Upselling and excellent communication skills are also eligible Graduate/Undergraduate both may apply Interview Process: HR Round Voice & Accent (VNA) Assessment (Passing Score: 47) Operations Round Compensation & Benefits: Salary: Up to 34,000 in-hand + lucrative incentives Work Schedule: 5 days a week, 2 days off Shifts: 24/7 rotational shifts Transport: Both-way cab facility provided Location & Joining Dates: Job Location: Sector-30, Gurugram Joining Date: 28-April-2025 Open Positions - 40 Regards, Shivam Kaushik 84471 49970 shivam.kaushik@telusinternational.com

*TELUS is Hiring Outbound Sales & Inbound Sales!* We are looking for dynamic professionals to join our Outbound/Inbound Sales team. If you have a passion for sales, Upselling and collections, this is your opportunity to grow with us! Eligibility Criteria: Minimum 1 year of Sales, Upselling & Collection experience Strong communication skills Graduates & undergraduates may apply Employment gap should not exceed 6 months Job Details: 5 working days, 2 days off 24/7 rotational shifts Salary - 34,000 - 36,000 in-hand + lucrative incentives Both-way cab facility available Job Location: Noida and Gurgaon Selection Process: HR Interview VNA Assessment Operations Round Limited openings Immediate joining! Regards, Naina Parcha *9289377330*/ Naina.Lnu@telusinternational.com Human Resource Telus Digital

Roles and Responsibilities Planning the course of action to fully recover outstanding debt from the customers. Negotiating with the debtors the terms and plans of payments via phone or email. Updating the data and the information about the clients in the respective CRM systems. Desired Candidate Profile Scheduling the payments with the debtors. Scheduling the payment deadlines and monitoring the receipts. Handling correspondence regarding the debt collection (preparing the demands for payments and settlement agreements).

Key Responsibilities: Assist the Collections Manager in leading, coaching, and developing a team of collections agents/supervisors. Monitor individual and team performance metrics (e.g., collection rates, call quality, productivity, COC adherence). Motivate and engage the team to foster a high-performance culture and achieve collection targets. Assist in staffing, scheduling, and managing agent shifts to ensure optimal coverage and service levels. Analyze collection reports, data, and trends to identify areas for improvement and propose strategic adjustments. Identify process inefficiencies and recommend solutions to streamline operations and enhance productivity. Mediate and resolve difficult customer complaints and disputes related to payments. Prepare and present regular reports on collections activities, performance, and outstanding debts to management. Skills: Strong leadership and team management skills, with the ability to motivate and develop staff. Excellent verbal and written communication skills, with the ability to articulate clearly and professionally. Exceptional negotiation, persuasion, and conflict resolution skills. Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions. Proficiency in Microsoft Excel.

Lead and manage a team of Field Collection Officers across assigned locations. Monitor daily collection performance; ensure achievement of monthly targets (bucket-wise and DPD-wise). Design and implement area-specific recovery strategies for secured and unsecured portfolios. Train Field Officers in soft collection tactics, legal escalation protocols, and digital recovery tools (e.g., mobile apps, GPS tracking, digital notice delivery). Conduct field visits to high-risk accounts, defaulters, and legal proceedings. Ensure proper documentation and evidence collection for all legal cases. Verify and maintain all customer communication, legal documents, and collection-related records. Legal Case Management Oversee the generation and dispatch of legal notices (soft and hard) using predefined rules and templates. Identify cases suitable for arbitration or actionable under Section 138 of the Negotiable Instruments Act. Coordinate bulk assignment of cases to external counsel, ensuring accurate documentation and adherence to protocols. Utilize technology to monitor legal case progress across multiple courts, focusing on updates such as next hearing dates, judgments, and order copies. Implement automated systems to streamline case monitoring and reduce manual intervention.

Role: Sr. Process Executive – International Voice Exp: Min 1 Yr in International Voice Process Loc: Pune / Bangalore | WFO Shift: 24/7 US Shifts | Both Way Cab CTC: Up to 5.75 LPA + Incentives Joiners: Immediate Only Contact: HR Aman – 8306474104

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations New Associate Qualifications: BBA/BCom/B.B.M Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Agility for quick learningAdaptable and flexibleAbility to work well in a teamAccounts Receivable (AR)Accounts Receivable Ledger Maintenance Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BBA,BCom,B.B.M

Skill required: Customer Operations - Voice - Collections Processing Designation: Customer Contact Comms Associate Qualifications: BCom Years of Experience: 1 to 3 years Language - Ability: Portuguese - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionManage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Account ManagementAbility to handle disputesStrong analytical skillsCommitment to qualityWritten and verbal communicationAccounts Receivable (AR) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Customer Operations - Voice - Collections Processing Designation: Customer Contact Comms Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionManage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Account ManagementAccounting ReconciliationAbility to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years Language - Ability: English(Domestic) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Adaptable and flexibleWritten and verbal communicationStrong analytical skillsProcess-orientationProblem-solving skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Hiring for US Collection ( 1st Party Collection / 3rd Party Collection ) (US Process ) Exp. min 1 year required in international Sales (Hard Core sales ) Salary up to : 38k plus incentives Loc. Noida 5 days a week Direct line up : 5pm to 7pm

Role & responsibilities : Accounts Receivable: • Invoice Generation: Create and send invoices to customers based on sales agreements or service contracts. To ensure that all invoices and fees (currently in the form of student payment plans) have been produced in a timely and accurate manner, and that queries have been dealt with efficiently and professionally. • Payment Collection: Monitor customer accounts manage the collection of overdue student fees, tuition fees, and other receivables. Contact students, sponsors, and external bodies via phone, email, and written correspondence to follow up on overdue accounts. • Reconciliation : Reconcile the accounts receivable ledger to ensure that all payments are correctly accounted for and posted. And Investigate ,resolve any discrepancies or disputes by liaising with internal departments and debtors. Regularly review aged debt reports and take necessary actions for debt recovery. • Cash Application: Accurately record payments received and apply them to the correct Student/Firm accounts. • Customer Relationship Management: Provide an exceptional level of customer service to our students in all areas relating to the finance elements of the students tuition at the University. Serve as the main point of contact for credit control-related enquiries from students, sponsors, and other stakeholders. Provide accurate and timely information regarding account balances, payment options, and deadlines • Credit Management : Evaluate customer creditworthiness and assist in setting credit limits i.e. Installment offers. Preferred candidate profile Minimum 2-4 years into Accounts Receivable(Collections) Taking Calls regarding any payments from customers. Perks and Benefits: UK-Shifts(12:30 PM-9:30 PM) 5 days working 2 days fixed week off 2 way cab is provided upto 30 km radius with pickup as well as drop.

Call/Whats app HR 8279983161 REQ Collection Executive (International Process) Min 1 year international Sales experience must only in Voice Only Good comms must Salary upto-40k + INCENTIVES Required Candidate profile Call/Whats app HR 8279983161

Hiring for US Collection ( 1st Party Collection / 3rd Party Collection ) (US Process ) Exp. min 1 year in US Outbound Sales (Hard core sales ) Salary up to 38k Loc. Noida sec 63 Shift : Night Direct line up : 5pm to 7pm 5 days working

Work From Office Only Shift Time - 4pm - 1am What are we looking for? We are seeking highly motivated and detail-oriented individuals to join our Business Process Management You will play a crucial role in managing the client's financial transactions, ensuring accuracy in billing and collections. This position provides an excellent opportunity for recent graduates to kickstart their career in finance and accounting. Job Responsibilities: Process Analyst - Accounts Receivable (AR) Perform data analysis on Accounts Receivable (AR) key performance indicators (KPIs) such as Days Sales Outstanding (DSO), aging, collection rates, and dispute resolution cycle times, ensuring compliance with payment terms and service level agreements (SLAs). Responsible for the operational and managerial reporting related to Accounts Receivable processes . Process invoices, payments, credit memos, and remittance information through established Accounts Receivable and ERP systems . Develop and maintain excellent customer service for both internal stakeholders (e.g., Sales, Finance) and external customers regarding AR inquiries and dispute resolution . Identify Accounts Receivable process improvement opportunities and drive active discussions to explore and implement them. Monitor and evaluate the performance of every AR sub-process (e.g., invoicing, cash application, collections, dispute management) to ensure seamless and efficient operations. Ensure proper time management by establishing expertise over AR processes and facilitating cross-process training within the team. Ability to effectively collaborate across diverse functional domains (e.g., Sales, Finance, Legal) and quickly grasp the fundamental aspects of new business nuances impacting AR, all while managing complexity and a substantial volume of financial information without feeling overwhelmed. Thorough knowledge of Accounts Receivable process mapping and process re-engineering methodologies . Accumulate data through procedure mapping, stream graphing, and workshops to help enhance existing Accounts Receivable business processes or develop new ones. Meet with internal stakeholders (e.g., Finance, Sales, Operations) and external clients on a regular basis to gather data and information and to build a healthy rapport. Coordinate with cross-functional teams (e.g., Sales, Customer Service, Finance) to drive daily and weekly Accounts Receivable performance metrics for the business unit. Demonstrate a strong sense of urgency and ability to effectively manage and prioritize multiple work requirements to meet critical AR deadlines. Skilled in MS Office applications (Excel, Word, PowerPoint). Qualification: Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise. So we might look for at least a Bachelor's degree in Commerce, Business Administration, or a related field. Exceptional attention to detail and accuracy in process execution and data integrity , particularly within financial workflows. Excellent communication and interpersonal skills, crucial for interacting with both internal teams and external customers regarding AR process matters. Proficiency in MS Excel/Google Sheets (for robust data analysis and process reporting) , and experience with ERP systems, financial process management tools, or workflow automation platforms is a significant plus. Ability to work effectively in a team-oriented environment and consistently meet critical operational deadlines. Solid understanding of Accounts Receivable process flows, key financial concepts involved in receivables management, and their operational impact on broader business functions . Strong organizational and problem-solving skills, especially for optimizing AR workflows and streamlining dispute resolution processes. Willingness to learn and adapt quickly to new AR processes, emerging financial technologies, and automation tools.

Now Hiring – US Collections (1st & 3rd Party) Location: Noida Sector 63 Experience: Min. 1 Year in US Outbound Sales (International BPO Only) Salary: Up to 38K CTC + Attractive Incentives Shift: Night | 5 Days Working Contact FATIMA 9990683423

Timely completion of billing and invoicing processes and reporting Accurate billing and customization Timely receipt of payments from branch customers Required Candidate profile Should be Fluent in English and Local Language Must have a 2-Wheeler and Valid Driving license as this is a field collection role. Should be good at Excel and Email Communication.

Skill required: Order to Cash - Collections Processing Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The Global Training Lead role is expected to lead the global training team for the process across multiple locations. Coordinate and oversee internal and external Training operations. In addition, this position establishes and manages relationships between the CD team, Key internal Customer, Clients and other stakeholders. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.Primary responsibility is to ensure a training and development strategy for the company to support the companys business plan and to ensure that the employees have the necessary skills Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Ability to handle disputesCollaboration and interpersonal skillsCommitment to qualityCorporate planning & strategic planningProblem-solving skillsTo provide, manage and lead a comprehensive training and development services team to the process and client to ensure that all staff achieve high professional standards and that they have the necessary skills to help the company attain its strategic objectives and service deliverables8 to 10+ years of experience in a learning organization within an operations setting8+ years of people management experience in leading teams5+ years of instructional design, performance support, and learning effectiveness measurementExperience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teamsExperience identifying and implementing learning modalities at scale including blended, digital self-paced/eLearning, coaching models, video-based learningExperience working with Operations and/or Customer Support teams and knowledge of the learning challenges faced in these environmentsExperience managing and growing global teams, while keeping pace with changing policies and standardsExtensive training experience Understanding of training tools, techniques, trends and theories. Instructional Design - Experience in design and development of training contentExcellent Communication Skills orally and in writingClient handling skillsCrisis handling skillsNegotiation skillsPresentation SkillsComputer/ MS Office skillsExcellent Documentation skillsTrend analysis and reportingPeople Management skillsCritical problem solving and issue resolutionTeam supervisionPeople Development Feedback & CoachingAbility to multi-taskBehaviors key to the success of this position are:Continuous improvement focus result orientedMotivationAbility to Plan and PrioritizeConfidence Analytical thinkingPositive outlookCreative and innovative approachAdaptabilityAbility to exercise sound judgment within established guidelinesRelationship PartneringComposureAn eye for quality and speed of execution Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsManage the end-to-end Global Learning and Development strategy and executionOversee performance of the Training Manager, Trainers KMs, all training related performance metrics as well as the Training metrics across multiple regions within their specific Service ProviderImprove, align, and maintain on-boarding and training programs across multiple regions within their specific Service ProviderCommunicate critical feedback and best practices from all regions to their Global Training Team POCsPerform global, regional, and site audits as required across multiple regions within their specific Service ProviderDefine and execute the learning strategy across multiple regions within their specific Service ProviderDevelop and implement Training Team staffing plans in liaison with Training Managers, and lead the OS Training team performance across multiple regions within their specific Service ProviderReport on qualitative and quantitative metrics regarding training, Training DMR metrics, and training sites performance across multiple regions within their specific Service ProviderFollow change management processes for routine changes across multiple regions within their specific Service ProviderSeek feedback from Service Provider QTP Leads and Senior Agents, OS Trainers and OS Trainees to ensure continuous improvement of the Facebook Global Training programEnsure adherence of Training Team Key Performance Indicators across multiple regions within their specific Service ProviderAttend all Train the Trainers and training related meetings with Facebook training team Attend and participate on Global Quality Calibration Session within their specific Service ProviderAttend Weekly Business Reviews, and Monthly Business Reviews Qualification Any Graduation

Call/Whats app HR 9903044494 International Collection and Sales Executive Require Min 1 year Relevant exp must Voice Only Good comms must Salary upto-40k + INCENTIVES Required Candidate profile Call/Whats app HR 9903044494

Hiring for International Sales Associate 5 days working both side cabs Location : Gurgaon / Noida Salary upto 5 LPA + incentives Call or Whatsapp @ Below mentioned : HR Gurmukh: 9650005226 HR Deepali : 9650092537 HR Mehak: 9650005227

Hiring for US Collection Process Qualification - Graduation not required Experience - Min 6 month exp in US collection Salary upto 40k in hand 5 days working || 2 offs Rotational shifts Call / WhatsApp HR Nitin @9999435387 Required Candidate profile Excellent communication skills required References are highly appreciated. Perks and benefits Attendence Bonus Meal, PF, Gratuity

HIRING FOR INTERNATIONAL VOICE PROCESS :- Need min 2+ years pf experience into voice process Work from office // 5 Days working Rotational shifts Package upto = 3 to 5.5 LPA Location - Gurgaon

Job Description: Job Title: Product Operations - Associate About C&R Software We are a division of Jonas Software, Inc ( www.jonassoftware.com ). which is the valued technology partner of over 80,000 customers worldwide in more than 15 countries. Jonas employs over 2,700 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and operates offices throughout North America, South America, the United Kingdom, Europe, Australia and New Zealand. Jonas is a 100% owned subsidiary of Constellation Software Inc. ( www.csisoftware.com ), headquartered in Toronto and traded on the TSX (CSU.TO). C&R Software ( www.crsoftware.com ) delivers optimized solutions across the Collection and Recovery lifecycle, empowering organizations to manage their end-to-end collections operation more effectively and compliantly. Collections is an increasingly complex and evolving landscape, but with C&R s sophisticated systems, it becomes simple for users to drive process automation while having the flexibility to easily adapt to change. Our cloud-native software is fast and easy to deploy and provides unlimited scale to grow with your business. C&R Software has evolved over the last 35 years, with its flagship product, Debt Manager, the industry-leading Collections technology trusted by hundreds of organizations in over 50 countries. Given the highly configurable nature of the solution, it supports businesses across many verticals, including financial institutions, governments, utility and telecoms, collection agencies and debt buyers, and more. C&R Software specializes in Debt Collection and Risk Innovation, Compliance, Placement Optimization, Digital Transformation, and Emerging Technology. Debt Manager deployed in AWS, is the only cloud-native, end-to-end collections and recovery platform in the world. It connects collections, recovery, and communications in one system. It prioritizes the consumer journey, automating operational processes and making consumers happy. More than $3 trillion is managed on Debt Manager as a System of Record, offering extensive capabilities unmatched by any other provider. Departmental Objective: Cloud Operations The Cloud Operations Team leads the overall support of our core C&R Software applications in Cloud. The Cloud Operations team is accountable for the operational support of the C&R cloud platform, which hosts several business-critical, client-facing applications. Cloud operation is also responsible for continuous monitoring and alerting of the infrastructure. The team is also responsible for providing operational KPIs and continuous optimization. Key Responsibilities of an Operations - Associate: Willing to learn and adopt best practices in managing AWS Cloud infrastructure Manage the tickets through the ticketing portal and manage the workflow of the tickets. Participate in Incident Management process Participate and technical evaluation and implementation of strategic initiatives Willing to work outside of the regional hours to partner with mentors from other geographical regions. Troubleshoot customer reported issue and resolve in a timely manner. Report/escalate issues and progress status to team manager Key Competencies: Dealing With Ambiguity (2) - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn t upset when things are up in the air; doesn t have to finish things before moving on; can comfortably handle risk and uncertainty. Career Ambition (6) - Knows what he/she wants from a career and actively works on it; is career knowledgeable; makes things happen for self; markets self for opportunities; doesn t wait for others to open doors. Creativity (14) - Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus (15) - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Learning on the Fly (32) - Learns quickly when facing new problems; a relentless and versatile learner; open to change, analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Problem Solving (51) - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answers. Technical Learning (61) - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars. Written Communications (67) - Can write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. Required Skills and Qualifications : Undergraduate / Graduate in Computer Science or Computer Applications such as B. Sc. / B.C.A. / B. Tech. / B. E. / M. Sc. / M. Tech. / M. E. / M.C.A. Good communication skills including verbal and writing skills Good Knowledge of RDBMS concepts on Oracle / MS SQL Server / AWS Aurora (PostgreSQL) etc. preferred Good Knowledge of ETL Tools / Technologies such as SSIS / Kettle / Informatica etc. preferred Knowledge on Operating System such as UNIX scripting etc. preferred Knowledge of Database Query Tools / Technologies such as SQL / PL-SQL etc. preferred The position is hybrid primarily based in the C&R Software Office in Bangalore, India . Business Unit: Jonas Collections and Recovery - India Scheduled Weekly Hours: 40 Number of Openings Available: 0 Worker Type: Associate More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.