Database Associate

TITLE: Database Associate

LOCATION: Mumbai

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

The Database Team within Global Entitlements is focused on overall data integrity. These team members are responsible for identifying errors in data, correcting data entries, working with key account holders, assisting with cost impactful processes, identifying data integrity issues, and partnering with multiple key groups to help with operational efficiency by identifying data improvement opportunities across multiple systems and departments.

The DBM team members are focused in the following areas, but scope may change as new projects are identified and/or completed. 

Customer Data Management – partner with CSM/ASA from different regions and LOB’s to ensure new data being entered, moved, corrected, etc., follows our standards for data integrity. Customer Data Management – identify accounts by SLA impact and analyze coverage codes and hours of operation, make change requests for any corrections with CSM approval, document and review post-SLA impact. System Data comparison and correction – taking extracts from System and Installed Base to validate what should be listed accurately as an asset at a customer’s site. Site Scan Audit – taking data scanned by a CE at a site, comparing to Installed Base and making appropriate edits Pseudo Serial Numbers – working with Installation Coordinators, CE’s, and account owners to have Pseudo Serial Numbers removed from Installed Base Support multiple MACC users via chat with MACC tool questions and errors, in order to educate users and improve MACC tool which ultimately ensures better data integrity.

BASIC QUALIFICATIONS:

• Proven data entry work experience.

• Experience with MS Office; Advanced Excel helpful.

• Typing speed and accuracy. Strong attention to detail.

• Ability to work non-standard business hours as required by projects.

PREFERRED QUALIFICATIONS:

• Knowledge of MACC, SOM, Oracle, ERP and other tools needed to assist with identifying what the current state of data points are.

• Salesforce Service Cloud case management experience.

• Bachelor’s Degree