Data Services Production Support/SENIOR CONSULTANT SPECIALIST

Job Description

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. In this role, you will: Providing full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities. To provide workarounds/resolutions with Active participation in crisis calls. Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements. Participate and contribute in implementing automations/new production support concepts in the team. Ensuring use of best practices are followed by complying with Group Compliance Policy. Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations. Be part of Reviewing, designing and re-engineering processes with new technologies to improve performance. Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals. Requirements To be successful in this role, you should meet the following requirements: Experience in managing and collaborating with technical team. Ability to lead technical conversations with various technical support groups. Strong analytical skills/Troubleshooting/debugging SQL, Unix and Stored Procedures. Hands-on experience on tools like App D / Splunk / Control-M /Ansible / JIRA. Experience in Big Data Platforms. Expertise in supporting GCP platform Cloud SQL, Big Query, Dataproc, DataFlow, Data Studio and other Native GCP tools. Experience of high frequency change, specifically adoption, engineering, and execution of automated CICD pipelines Understanding of Unix and Shell scripting. Investigation / Analysis / Fixing of Production incidents. Managing the health of Production systems. Ensuring SLAs are met. Experience in Agile/ DevOps environment and in assisting in production support. Good communication skills and be able to efficiently communicate in the production/crisis calls. Understanding of customers needs and delivering excellent customer service. What additional skills will be good to have Experience in Payments domain - ISO would be added advantage. Open to working in UK/US shift, weekends and to be on-call support after office hours on need basis (Rotational) Ready to take up and support multiple services across production Engineering world to support them technology basis rather functional. .