Data Quality Analyst , Payment Assurance

You will be responsible for performing specific duties as instructed by the team manager to meet productivity and service standards. Your role will involve supporting the development of Cash Management Operations processing systems to meet local and business needs, as well as implementing quality initiatives of the division in accordance with the Group's Quality System. Key Responsibilities include managing teams to build stronger relationships with clients and customers, innovating and digitizing processes, accelerating the development of new leaders, and ensuring the team works in a fit and flexible manner. You will also focus on maintaining close working relationships with customers, initiating and implementing service quality initiatives, and upholding the values of the Group and the company. You will be responsible for ensuring continuous improvement in timeliness and accuracy of processing, compliance with regulations and policies, and identifying exceptions and taking corrective actions. Additionally, you will lead by example to build the appropriate culture and values, provide ongoing training and development to teams, and ensure high-quality talent retention. In terms of risk management, you will be responsible for audit and risk control standards associated with Cash Services operations, proactively monitoring and managing operational risks, and working with UORM to develop control measures. You will also provide oversight to ensure compliance with regulatory and business conduct standards and embed the Group's values and code of conduct. Other responsibilities include achieving processing turnaround standards, meeting performance objectives, supporting quality management systems, coaching team members, contributing improvement ideas, and ensuring no complaints from customers related to service quality. Qualifications required for this role include being university educated with proficiency in English. Role-specific technical competencies include managing conduct, risk, people, and change, as well as business facilitation and governance, service delivery, and operations management. Standard Chartered is an international bank focused on driving commerce and prosperity through diversity. If you are looking for a purpose-driven career and want to work for a bank that makes a difference, we would love to hear from you. Together, we value difference, advocate inclusion, challenge each other, and work collectively to build for the long term.,