Data Entry Specialist

This position is responsible for having in-depth understanding and knowledge of applicable laws pertaining to background screening as well as a good working understanding of all procedures, processes and requirements within the background screening department at the company. The position will be responsible for maintaining a professional relationship utilizing excellent customer service skills with existing clients as well as all fellow employees. Furthermore, this position is to have a strong working knowledge of the company's Background Screening systems. This position requires strong data entry computer typing skills along with the ability to multi-task. This position is required to follow client-based instructions utilizing critical thinking skills.

Essential Duties and Responsibilities include the following:

• Data Entry of demographic and geographic information into various systems in order to launch a background screening report
• Assist with various client-facing operations assistance such as reviewing social traces to add criminal jurisdictions based on client requirements
• Obtain FCRA certification through PBSA and any other certifications deemed necessary
• Keep current and up to date on all products and solutions offered
• Perform any other special projects, tasks or duties as assigned by manager and/or supervisor
• Maintain a positive can-do attitude needed in all communications with clients and consumers
• Ability to work with a client in a stressful situation or when the individual is upset or distraught to diffuse the situation
• Agree to follow all guidelines contained in the company Employee Handbook, especially regarding attendance and punctuality
• Ability to engage in positive collaboration with team members

Required Skills:

• Experience with computers and the ability to use general office equipment such as fax machine, copier and telephone, as well as, be familiar with using email programs in a professional manner as email correspondence is required internally and externally.
• Accurate data entry and keyboarding skills.
• Excellent written and verbal communication skills along with excellent telephone customer service skills while being attentive to detail.
• Effective time management and organizational Skills.
• Able to apply learned techniques in actual situations.
• Ability to professionally communicate with customers, consumers, and fellow employees via email and the telephone.
• Demonstrated accuracy and attention to details as well as knowledge of general clerical duties.
• Sense of urgency and critical thinking skills are essential for effective problem solving and resolution of client and consumer issues or questions.
• Ability to act as a backup for other CCC members for vacations or unexpected illnesses or absences.

Attendance

• Being at work and on time is important to this position because the duties of this job are completed daily. Timely and regular attendance is an expectation of performance for all the company employees. To ensure adequate staffing, positive employee morale, and to meet expected productivity standards throughout the organization, employees will be held accountable for adhering to their workplace schedule.

Supervisory Responsibility

• This position has no supervisory responsibilities.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Remote work allowed with management approval.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Overtime may be required to meet project deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
• Physically able to participate in training sessions, presentations, and meetings.
• Ability to lift up to 20 pounds.

Reasonable Accommodation

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively relate information to consumers, clients or other employees.
• Ability to read and interpret documents such as laws about specific regulations of job duties (Federal, State and Local laws pertaining to the FCRA).

Computer Skills

• Specialized industry software.
• Keyboard skills.
• Data Entry.
• Filing.
• Ability to spell correctly.

Certificates and Licenses

• N/A

Position Type and Expected Hours of Work

• This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. however may vary based on business and volumes needs. Overtime may be required to meet project deadlines.

Travel

• None.

Required Education and Experience

• High school diploma or equivalent required.

Preferred Education and Experience

• Basic understanding of the Fair Credit Reporting Act (FCRA) will be helpful.