Data Entry Operator/Computer Operator

Team Leadership & Operations Control

• Monitor and control daily activities of CSE team members, ensuring operations are completed within defined timelines as per the TAT sheet.
• Ensure leave approvals within the team do not hamper daily activities as per the scheduled monthly plan.
• Conduct weekly lab meetings in the absence of the Lab Coordinator.
• Allocate and follow up on any additional tasks assigned by the respective manager.

Customer Communication & Support

• Review and respond to all emails and WhatsApp messages promptly.
• Discuss with customers and resolve any issues related to samples received or reports dispatched.
• Share soft copies of reports to external customers as and when required.
• Communicate (oral and email) customer queries or complaints to the Lab/Quality Manager and maintain proper records.

Coordination & Follow-Up

• Follow up with Lab Coordinator/Sr. Analyst for draft result sheets as per TAT.
• Coordinate with the Gujarat lab regarding samples sent or received.
• Respond to all emails received on the CSE team’s official mail ID.

Reporting & Documentation

• Submit monthly reports of the number of samples collected with relevant details to the Lab Manager.
• Ensure proper documentation and filing for Sample Entry, Dispatch Reports, Test Requests, Invoices, Enquiries, and related documents by respective CSE team members.
• Maintain a duplicate file of acknowledged test reports.
• Ensure monthly files are handed over to the internal team by the 30th of every month for further documentation.
• Maintain a client-wise record of documents sent to the head office, including tax invoice copies and courier receipts.
• Maintain Consent Copy files.

Sales & Invoicing

• Ensure reports and invoices are dispatched to clients before the due date as per the TAT sheet.
• Prepare sales quotations as and when required.
• Ensure invoices are prepared for every customer/sample as per the given format by respective team members.
• Keep track of purchase orders (PO), maintain the PO file, and ensure that POs have been fully consumed.

Inventory & Resource Tracking

• Keep a monthly track of letterhead usage and report wastage along with reasons to the Lab Manager.

System Updates

• Update and monitor the LIMS (Laboratory Information Management System) report status regularly.

Job Type: Full-time

Pay: ₹11,590.27 - ₹13,000.00 per month

Benefits:

• Paid time off

Work Location: In person