Data Entry Operator (Checking & Logistics Process)

Role & responsibilities

Position Overview

The Data Entry Operator will be responsible for managing and updating logistics and delivery-related data with accuracy and timeliness. This role involves tracking service times, monitoring customer deliveries, coordinating with logistics partners, and assisting in resolving order-related issues or complaints. The ideal candidate should have strong attention to detail, excellent communication skills, and the ability to work in a fast-paced operations environment.

Key Responsibilities

Data Entry & Tracking

Enter and update daily order, dispatch, and delivery information in the system.

Monitor and record service time for each delivery and ensure accurate reporting.

Track customer orders and ensure timely delivery updates.

Maintain logs of pending, delayed, and completed deliveries.

Checking & Verification

Verify order details, quantities, product codes, and dispatch accuracy.

Cross-check documents such as invoices, delivery challans, and shipment records.

Ensure all logistics data is accurate and error-free before processing.

Logistics Coordination

Coordinate with warehouse, dispatch team, and logistics partners for smooth order processing.

Follow up on orders in transit and update delivery status accordingly.

Support daily operations by ensuring all logistics records are well-maintained.

Customer Issue Resolution

Track and resolve order-related issues such as delays, wrong shipments, or missing items.

Assist in addressing customer complaints by providing accurate delivery and service-time data.

Coordinate with internal teams to ensure prompt resolution of issues.

Reporting

Prepare daily, weekly, and monthly delivery performance reports.

Highlight repeated issues, delivery delays, and escalation points.

Maintain accurate documentation for audit and compliance purposes.

Preferred candidate profile

Minimum 12 years of experience in data entry, logistics, or operations (preferred).

Strong knowledge of Excel, Google Sheets, and basic data management tools.

Good communication and coordination skills.

Ability to multitask and handle time-sensitive tasks.

High level of accuracy, attention to detail, and problem-solving ability.

Familiarity with logistics processes, order tracking, and service-time monitoring is an advantage.