Data Analyst-I

Etraveli Group is a globally leading company for tech solutions and fulfillment capabilities for online sales of flights. The company aims to simplify complexity by connecting millions of flights and travelers worldwide, from search and selection to the trip and beyond. Etraveli Group holds consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serves Booking.com with flights. Additionally, the company has established strategic partnerships with renowned companies such as Skyscanner, Google Flights, and TUI. The company's diverse team comprises more than 2300 passionate professionals who work together to make the world smaller for customers and bigger for the employees. Etraveli Group's major offices are located in Sweden (HQ), Canada, Greece, India, and Poland. Job Description: As a Data Analyst in the Customer Services department of Etraveli Group, you will play a crucial role in improving customer experience by leveraging data, automation, processes, and quality enhancements. The ideal candidate will have a strong background in dealing with data, providing business reporting, and utilizing BI tools like Tableau, Qlik, Data Studio, and Power BI. Proficiency in SQL is essential for this role, along with the ability to work with complex and multidimensional data and effectively communicate findings. Based in Mumbai, you will collaborate with stakeholders across the global Customer Services organization. Reporting to the CS Reporting Lead, your responsibilities will include supporting customer services performance and KPI reporting, maintaining productivity dashboards for multiple departments, creating and managing dashboards related to customer services areas, enabling data for various departments using SQL, and coordinating with multiple stakeholders for data requests. Personality: - Self-driven and motivated to create a positive impact - Agile and excels in a fast-paced and dynamic environment - Effective communicator who fosters awareness Requirements: - Proficiency in Excel/Google Sheets/Data Studio for maintaining dashboards - Strong knowledge of SQL and database usage for insights development - Ability to handle large datasets - Minimum 4-5 years of experience in SQL (Reporting Background) - Experience with Power BI/Tableau is advantageous - Familiarity with Excel formulas like if/Ifs/Pivot table/Sumif/Sum ifs/Vlookup plus match, etc.,