Dark Store Manager

As a Dark Store Operations Associate, your primary role is to ensure smooth day-to-day operations of the dark store by following defined SOPs and service standards. Your key responsibilities will include: - Managing inbound and outbound activities such as receiving, put-away, picking, packing, and dispatch. - Performing accurate order picking efficiently to meet 10-20 minute delivery SLAs. - Monitoring real-time order flow and coordinating with delivery partners/riders for timely handover. - Maintaining optimal inventory levels through cycle counts, stock rotation, and shrinkage control. - Ensuring FIFO practices for both perishable and non-perishable items. - Conducting shelf replenishment and maintaining product visibility and hygiene. - Handling customer return orders (RTVs) and defective/damaged goods following the defined process. - Supporting with GRN, stock reconciliation, and documentation during audits. - Proactively flagging low-stock, near-expiry, and slow-moving items. - Maintaining cleanliness, safety, and compliance within the dark store. Additionally, you will collaborate with store supervisors and delivery partners to resolve operational bottlenecks and adhere to compliance, safety protocols, and loss-prevention practices. Qualifications required for this role include: - Strong understanding of dark store or warehouse operations. - Ability to work efficiently in fast-paced, time-sensitive environments. - Basic knowledge of inventory management systems and handheld devices. - Attention to detail with a focus on accuracy and speed. - Good communication and teamwork skills. - Willingness to work night shifts.,