D 365 Architect

The D365 CRM and Power Platform Architect is involved in all aspects of implementing Dynamics 365 CE (Sales, Customer insights for journeys, Customer Service, project service) solutions from pre-sales work through the project life cycle to go-live and on-going support. As a D365 technical architect you will be leading implementations on the D365 CE products with many advanced tools and techniques. You will utilize standard implementation methodologies to deliver compelling solutions for our customers.

Role & responsibilities

• Delighting the customers with exceptional customer service
• Oversee the development architecture process with the engineering team.
• Design and build D365 (Sales, Customer insights for journeys, Customer Service, project service), power platform ( power automate, AI builder, Power Pages) solutions that meet client objectives.
• Build existing and new D365 products.
• Utilize your knowledge of business processes and best practices to advise and guide the customer during pre-implementation consulting engagements such as Requirements Gathering, Fit Gap Assessments, Design and Configuration.
• Business and systems analysis and documentation
• Product design and gap analysis to standard product functionality
• Production of design, system, user and procedural documentation
• Application configuration and setup
• Provide system training to both internal and external clients
• Liaising with on-shore and off-shore development teams to deliver robust solutions on time
• Managing change control
• Design and execution of data migration strategies
• Demonstrate the capacity to plan, prioritize and organize your time, project schedules and multiple project activities.
• Identify and analyze risks and issues for the program or project portfolio in conjunction with project managers
• Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify causes and anticipate implications.
• Develop and test detailed functional designs for business solution components and prototypes.
• Write development specifications and interface with customers to test modifications and resolve any issues that arise.
• Participate within data migrations, integrations, report design and design of security

Preferred candidate profile

• 12+ years Microsoft D365 CE (or similar) development experience to include integrations and data migration techniques.
• 4+ years Microsoft D365 CE (or similar) architecture experience.
• Experience with C# and Javascript.
• Expert in Power Pages
• Agile Development experience.
• Enhance/ Customize Dynamics 365 CE for customers based on their business requirements.
• Deep understanding of Microsoft Power Platform technologies.
• Deep understanding of Microsoft Dataverse platform.
• Knowledge in any of Sales, Marketing, Field Service, or Customer Service modules.
• Proven track record of successful project delivery.
• Good listening skills, with the ability to quickly resolve problems, action solutions with the ability to work under pressure.