CX Senior Product Operations Analyst

The role of Senior Analyst, CX-Strategy at PhonePe Limited involves being a key part of the Product Operations team within the Customer Experience function. You will play a crucial role in enhancing customer and merchant experiences by owning and driving customer feedback insights, product improvements, and support journey enhancements. By collaborating with various teams such as Design, Automation, Content, and Business Intelligence, you will contribute to building scalable customer support frameworks and delivering exceptional experiences. Your responsibilities will include owning customer experience goals, identifying improvement opportunities, analyzing customer feedback, leading improvement projects, and collaborating with Product and Business teams to drive overall growth. As a senior analyst, you are expected to have strong stakeholder management skills, excellent interpersonal communication abilities, and a proactive approach towards problem-solving. Your prior experience in FinTech or Customer Experience domains, along with a B.Tech/MBA degree, will be valuable assets in this role. By working at PhonePe, you will not only contribute to creating innovative solutions but also enjoy a range of employee benefits such as medical insurance, wellness programs, parental support, mobility benefits, retirement benefits, and other additional perks. If you are passionate about making a meaningful impact on customer experiences, driving product enhancements, and working in a collaborative and innovative environment, this role at PhonePe as a Senior Analyst, CX-Strategy could be the perfect opportunity for you. Join us in our journey to revolutionize the way Indians access financial services and consumer tech products, and be a part of a dynamic team that values ownership, creativity, and excellence.,