Customer Training Specialist

You will be working within our product implementation and adoption teams to deliver high-quality customer training to end users of Zenoti systems. Your responsibilities will include developing standardized instructional materials and training curriculum with clear learning objectives and outcomes. You will collaborate with customers to identify training needs, develop and deliver customer training plans, and deliver product trainings through various channels and mediums. In addition, you will provide support during the implementation phase, remotely or at customer locations as required. It is essential to stay updated with product knowledge, business flow, sales process, and market dynamics to effectively fulfill the role. Analyzing usage metrics, data from support tickets, and customer feedback will be crucial for improving training delivery and supporting Zenoti's training goals. You will also assist in developing training program strategy, including defining and tracking objectives and key results, ultimately ensuring maximum product adoption and exceptional client satisfaction. To excel in this role, you should possess excellent written and verbal communication skills, exceptional customer service skills, and the ability to interact effectively with global customers. Experience working with remote teams, strong logical, analytical, critical thinking, and problem-solving skills are essential. You must be able to manage customer expectations, thrive in a fast-paced startup environment, and have experience working with SaaS applications or Enterprise software solutions. Proficiency in MS Office tools, a background in instructional design or adult learning theory, and experience with e-learning and learning management systems are advantageous. A Bachelor's Degree in a relevant field and at least 3 years of experience in customer-facing, teaching, training, or instructional design roles are required. Fluency in European and SEA languages is a plus, and the role may involve travel of up to 10%. By joining Zenoti, you will become part of an innovative company that is transforming the wellness and beauty industry. You will work alongside a dynamic and diverse team that values collaboration, creativity, and growth. This opportunity will allow you to lead impactful projects and contribute to the global success of Zenoti's platform. Additionally, you will receive attractive compensation, medical coverage for yourself and your immediate family, and access to wellness activities such as yoga, meditation, and stress management sessions. Social activities and opportunities to engage in social work and community initiatives are also part of the benefits package. Embark on this journey with Zenoti and contribute to our mission of empowering wellness businesses worldwide!,