Customer Tech-JO Senior

5 - 10 years

6 - 10 Lacs

kolkata

Posted:2 days ago| Platform:

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Skills Required

computer science assurance data management analytical consulting web development javascript html stakeholder management information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Design, build, and maintain complex customer journeys using Adobe Journey Optimizer.
Develop and integrate custom solutions within the Adobe Experience Cloud ecosystem to enhance customer journey capabilities.
Collaborate with marketing teams to translate campaign requirements into technical specifications.
Implement real-time decisioning and personalization strategies to optimize customer interactions.
Utilize APIs for integration with external systems and data sources.
Ensure high-quality and consistent customer experiences by implementing rigorous testing and QA processes.
Monitor journey performance, analyze data, and make recommendations for optimization.
Provide technical leadership and mentorship to junior developers and team members.
Stay current with Adobe Journey Optimizer updates, new features, and best practices.
Troubleshoot and resolve technical issues related to journey implementations.

Qualifications and Skills

Bachelors degree in Computer Science, Information Technology, or a related field.
Strong understanding of the Adobe Experience Cloud, particularly Adobe Journey Optimizer, Adobe Experience Platform, and Adobe Analytics.
Proficient in JavaScript, HTML, CSS, and other web development technologies.
Experience with RESTful APIs and JSON.
Familiarity with data management platforms (DMPs) and customer data platforms (CDPs).
Excellent analytical and problem-solving skills.
Excellent communication, collaboration, and stakeholder management skills.

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