1 - 4 years
1 - 4 Lacs
Posted:2 weeks ago|
Platform:
Work from Office
Full Time
1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
2. Resolve customer issues by understanding concerns, identifying root causes, and providing effective solutions.
3. Maintain in-depth knowledge of products and services to deliver accurate information.
4. Document all customer interactions, transactions, and feedback in the CRM system.
5. Identify priority issues and escalate them to the appropriate team or supervisor when required.
6. Adhere to communication guidelines, policies, and standard operating procedures.
7. Process customer requests, orders, forms, and applications efficiently. 8. Coordinate with internal teams such as sales, logistics, and technical support to ensure smooth issue resolution.
9. Achieve individual and team performance targets.
10.Provide constructive feedback to improve customer service processes.
____
Thanks & Regards,
IshaHR Analyst- TA-DeliveryBlack and White Business Solutions Pvt LtdBangalore, Karnataka, INDIA.Direct Number: 080-67432405 / Whatsapp: 9263393961 isha.b@blackwhite.in | www.blackwhite.in
Black And White Business Solutions
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