Customer Support - Voice process - English & Telugu

Customer Support - Voice Process - Remote

Shift Timings - 7.30pm to 3.30am

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries, provide information about products and services, and resolve complaints.
• Maintain accurate and detailed records of customer interactions and transactions.
• Escalate unresolved issues to appropriate departments or supervisors.
• Meet or exceed performance metrics, including call quality, customer satisfaction, and productivity targets.
• Adhere to company policies, procedures, and regulatory requirements.
• Collaborate with team members to achieve common goals and contribute to a positive work environment.

Qualifications:

• Experience - 0 to1 year.
• Excellent communication skills (verbal and written).
• Candidate should know both English & Telugu.
• Strong listening skills and the ability to understand and address customer needs.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Proficiency in using computer systems, databases.