Customer Support - Voice Process - Remote Shift Timings - 7.30pm to 3.30am Job Description: We are seeking a motivated and customer-focused Voice Process Associate to join our BPO team. The ideal candidate will have excellent communication skills and a passion for providing outstanding customer service. As a Voice Process Associate, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Key Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner. Respond to customer inquiries, provide information about products and services, and resolve complaints. Maintain accurate and detailed records of customer interactions and transactions. Escalate unresolved issues to appropriate departments or supervisors. Meet or exceed performance metrics, including call quality, customer satisfaction, and productivity targets. Adhere to company policies, procedures, and regulatory requirements. Collaborate with team members to achieve common goals and contribute to a positive work environment. Qualifications: Experience - 0 to1 year. Excellent communication skills (verbal and written). Candidate should know both English & Telugu. Strong listening skills and the ability to understand and address customer needs. Ability to work in a fast-paced environment and handle stressful situations calmly. Proficiency in using computer systems, databases.
Job Description We are seeking a skilled iOS Engineer with strong expertise in Swift and native iOS application automation. The ideal candidate will focus on ensuring the quality, stability, and performance of our iOS applications through robust automation frameworks. Knowledge of Android is a plus but the primary focus will be on iOS. Key Responsibilities Design, develop, and maintain automated test scripts for iOS applications using Swift and native frameworks. Collaborate with the development team to understand requirements and identify test scenarios. Integrate automated tests into CI/CD pipelines for continuous testing. Analyze test results, identify defects, and provide detailed reports. Ensure high-quality application releases with efficient automation coverage. Keep up-to-date with the latest iOS automation tools, trends, and best practices. Mentor and guide junior QA engineers on iOS automation Skills & Qualifications : Bachelors degree in Computer Science, Engineering, or a related field, or equivalent experience. 5 years of hands-on experience in Swift programming. Hands-on experience with iOS native automation frameworks (e.g., XCTest, XCUITest). Experience in writing and maintaining automation scripts for iOS apps. Knowledge of CI/CD pipelines and integration of automated tests (e.g., Jenkins, GitHub Actions). Strong understanding of iOS architecture, app lifecycle, and UI components. Familiarity with test reporting tools and defect tracking systems (e.g., Jira, TestRail). Good problem-solving skills and attention to detail. (ref:hirist.tech)