Customer Support Specialist (USA) - Location Chennai

Company

AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. With offices in Chennai, AppGlide is led by a team of IIT & IIM alumni.

Role: Customer Support Specialist (USA)

We are seeking a highly organized and proactive Customer Support Specialist (USA)/ Executive Assistant to support our customer's President in managing day-to-day operations. This is a dynamic role that combines administrative, financial, and marketing responsibilities.

The ideal candidate should have an excellent command of the English language, a strong work ethic, and prior administrative experience. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

The successful candidate will be enthusiastic, confident, and flexible. They should be able to demonstrate good organizational skills, including the ability to multi-task, prioritize work under pressure, and complete tasks within deadlines.

Skills and experience

• 2+ years of voice calling experience in customer support in US market for startups

• Experience working in US time zone; American English experience

• Independent contributor who can solve problems for end customers

• Ability to work with well defined script to interact with US customers

• Bachelor's degree in related discipline or relevant experience required (Engineering/CS/MIS/Communications degree preferred)
• Quick learner
• Strong sense of ownership
• Strong sense of urgency
• Excellent organizational, customer relationship, verbal, and written communication skills
• Highly dependable and professional
• Excellent problem solving and listening skills
• Ability to train others in the use of customer products
• Highly motivated, proactive self-starter with a positive attitude

Responsibilities

• Should be a super fast learner with excellent American English writing and verbal skills

• Work in US timezone

• Manage and address, calendar, inbox, Monday.com tasks
• Handle QuickBooks for invoicing and expense tracking.
• Prepare PowerPoint presentations for client meetings.
• Draft and publish, memorandums, best practices, LinkedIn posts and other social media content.
• Assist with project coordination and client communication.
• Perform a variety of administrative duties
• Accurately and efficiently capture and input various forms of information into the company database
• Keep all filing systems up to date

Why you'll love AppGlide

We believe in a culture of mutual respect and ownership. We value employee's work life balance and also ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans.

Location

The role will be based in Chennai.