Company AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. Based in Chennai, AppGlide is led by a team of IIT & IIM alumni. Role & Responsibility: We are looking for a Python Developer to join our customer's solutions engineering team. You will be working closely with customer to deploy solutions across global customer deployments. Our client is an industry leading AIOps platform designed to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. By bringing together multiple sources of data into one easy to use platform, IT teams can troubleshoot network issues faster, avoid downtime, reduce MTTR and improve efficiency. Skills: 1+ years experience in python 1+ years experience in DevOps Bachelor’s degree or above in Computer Science / Information Technology YAML Expertise: Proficiency in YAML syntax and its usage for configuration and data serialization Exposure to public cloud platforms such as AWS, GCP, and Azure Has a solid understanding and can demonstrate through daily tasks how the architecture, design, and data flow of the application they support for purposes of effective script design. Can read, develop, debug, and maintain simple to advanced automation scripts/ code Independently Responsibilities: Be a test expert on customer's operational analytics solution for networks, applications & security workflows; Take a hands-on role in the deployment of product to meet customer requirements; Collaborate with engineering team deployment plans for POC, and lead to completion of deployment; Improve the product features and quality through enhancement proposals and customer reviews. Why you'll love AppGlide We believe in a culture of mutual respect and ownership. We value employee’s work life balance and ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. Location The role will be based in Chennai #Hiring #TechJobs #PythonJobs #DataJobs #NowHiring #JobOpening #JoinOurTeam #WeAreHiring #PythonDeveloper #PythonEngineer #PythonHiring #PythonProgrammer #DataEngineer #ETLJobs #GCPJobs #DataVisualization #OperationalAnalytics #NetworkAnalytics #CloudEngineer #DevOps #SiteReliabilityEngineering #AutomationEngineer #Ansible #Terraform #Kubernetes #Docker #CloudComputing
Company AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. With offices in Chennai, AppGlide is led by a team of IIT & IIM alumni. Role: Customer Support Specialist (USA) We are seeking a highly organized and proactive Customer Support Specialist (USA)/ Executive Assistant to support our customer's President in managing day-to-day operations. This is a dynamic role that combines administrative, financial, and marketing responsibilities. The ideal candidate should have an excellent command of the English language, a strong work ethic, and prior administrative experience. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. The successful candidate will be enthusiastic, confident, and flexible. They should be able to demonstrate good organizational skills, including the ability to multi-task, prioritize work under pressure, and complete tasks within deadlines. Skills and experience 2+ years of voice calling experience in customer support in US market for startups Experience working in US time zone; American English experience Independent contributor who can solve problems for end customers Ability to work with well defined script to interact with US customers Bachelor's degree in related discipline or relevant experience required (Engineering/CS/MIS/Communications degree preferred) Quick learner Strong sense of ownership Strong sense of urgency Excellent organizational, customer relationship, verbal, and written communication skills Highly dependable and professional Excellent problem solving and listening skills Ability to train others in the use of customer products Highly motivated, proactive self-starter with a positive attitude Responsibilities Should be a super fast learner with excellent American English writing and verbal skills Work in US timezone Manage and address, calendar, inbox, Monday.com tasks Handle QuickBooks for invoicing and expense tracking. Prepare PowerPoint presentations for client meetings. Draft and publish, memorandums, best practices, LinkedIn posts and other social media content. Assist with project coordination and client communication. Perform a variety of administrative duties Accurately and efficiently capture and input various forms of information into the company database Keep all filing systems up to date Why you'll love AppGlide We believe in a culture of mutual respect and ownership. We value employee's work life balance and also ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. Location The role will be based in Chennai.
Company AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. Based in Chennai, AppGlide is led by a team of IIT & IIM alumni. Role & Responsibility: NOC Support Engineer (Software) We are looking for a NOC Support Engineer (Software) to join our 24X7 Network Operations (NOC) team.The team will have to monitor the health of customer deployments using dashboard and providing a fix/escalations to the product/engineering team as required within tight SLAs. A solid technical background is a plus. This position requires gathering information from dashboards and logs, initiating service tickets, and monitoring/maintaining uptime of the installations. This position requires the ability to work flexible shifts – across morning, evening and night shifts on a rotational basis. Our client is an industry leading AIOps platform designed to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. By bringing together multiple sources of data into one easy to use platform, IT teams can troubleshoot network issues faster, avoid downtime, reduce MTTR and improve efficiency. Skills: Minimum 6 months experience working in a service desk/NOC role. Engineering/MCA background with solid technical skills is a plus Understanding of Cloud deployments – GCP, AWS, Azure, Docker, Kubernetes, VMware is a plus Server monitoring Good written and verbal communication skills Ability to work flexible shifts – morning, evening and night shifts on rotational basis Working on incoming requests, prioritizing by SLA and criticality Escalate to other teams with appropriate notes as required Monitor & manage service desk queue & respond within SLA requirements Help with overflow requests when the Service Desk Coordinators are busy Why you'll love AppGlide. We believe in a culture of mutual respect and ownership. We value employee’s work life balance and ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. Location The role will be based in Chennai.