Customer Support Representative ( Travel consultant)

Job Description

Key Responsibilities: Respond to customer inquiries via phone and email regarding visa application requirements, processes, and timelines. Provide accurate information on documentation, eligibility criteria, and procedural steps. Track and follow up on visa application statuses and ensure timely updates are provided to customers. Coordinate with internal processing teams and partners as needed. Maintain records of customer interactions and transactions, including details of inquiries, complaints, and actions taken. Escalate unresolved issues to the appropriate departments in a timely manner. Stay up to date with changes in visa policies and procedures. Ensure all customer interactions comply with regulatory requirements and internal policies. Qualifications: 6 - 12 months of customer service experience, preferably in a visa or travel-related field. Strong verbal and written communication skills in English and Hindi Excellent interpersonal and problem-solving skills Ability to work in a fast-paced, high-pressure environment Proficiency in Microsoft Office and CRM software Multilingual skills are a plus Please call Sonam 9153619895 / Mohshina 8218846274 Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Ability to commute/relocate: Bellandur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Required) Language: Hindi (Required) English (Required) Work Location: In person Speak with the employer +91 9153619895