Customer Support Representative

As a Customer Support Representative at TNS, you will be part of a team that is dedicated to providing exceptional technical and customer support for our telecommunications products and services. Your role will involve assisting customers, particularly companies flagged as potential spammers, in appealing their ratings. You will be responsible for opening trouble tickets, conducting initial troubleshooting, escalating issues when necessary, and ensuring that all tickets are resolved satisfactorily. To excel in this role, you must possess strong written and verbal communication skills in English. Additionally, you should have at least one year of experience in a customer support environment, proficiency in using Microsoft Office applications such as Word, Excel, and Outlook, and the ability to type accurately at a speed of 40+ words per minute. Desired qualifications include previous experience with telecommunications services and familiarity with computer networking. If you are someone who is passionate about technology, values personal growth, and seeks opportunities for professional development, TNS is the perfect place for you to thrive. Join us in our pursuit of excellence and be a part of our dedicated Customer Care team.,