Customer Support Representative

Job Description

Job Overview: We are looking for a dedicated and customer-focused Customer Support Executive who is fluent in Hindi & English to assist our users with queries related to our educational services and platforms. The ideal candidate will ensure a smooth and helpful experience for our Hindi-speaking learners. Key Responsibilities: Handle inbound and outbound calls, WhatsApp, and email support in Hindi & English Provide accurate information about courses, tests, products, or services offered by the company. Resolve customer queries, issues, or complaints professionally and in a timely manner. Maintain proper records of customer interactions and follow-ups. Coordinate with internal teams (tech, content, sales) to ensure customer satisfaction. Support users in using the online platform or mobile application. Requirements: Fluency in Hindi & English (speaking and understanding) is mandatory. Minimum 1 year of experience in customer service preferred (freshers with good communication also welcome). Good verbal communication and interpersonal skills. Patience, problem-solving ability, and customer-first attitude. Basic computer knowledge (MS Excel, email, etc.). Preferred Qualifications: Experience in the education/EdTech industry is a plus. Bachelor's degree or any equivalent qualification. What We Offer: Positive work environment with a supportive team. Fixed working hours and timely salary. Growth opportunities in customer operations and EdTech roles. Job Types: Full-time, Permanent, Fresher Pay: From ₹20,000.00 per month Benefits: Health insurance Life insurance Paid sick time Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 8667075461